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Keep meeting customers’ needs even during unexpected peaks or unforeseen circumstances. Instantly scale resources up or down to match demand.
Guarantee compliance by working with a partner that adheres to all the most trusted information security and management standards and certifications, including ISO-27001, ISO-9001, PCI DSS and HDS.
Give your agents the flexibility to work remotely, with round-the-clock access to tools they can use from anywhere. Join the 400,000 users who are currently able to use OdigoTM cloud-based solutions away from the office.
Reduce costs and avoid additional infrastructure investment thanks to cost-effective payment plans that ensure you only pay for what you use.
Benefit from our continuous innovations with new Odigo features and functionalities available twice each year which you can preview via your dedicated sandbox.
Accelerate your global deployment in more than 100 countries through a dozen Odigo points of presence, 20+ telco alliances and a partnership with Amazon Web Services (AWS).
Connecting your existing business application systems to Odigo cloud-based solutions is simple, thanks to APIs that optimise integration.
Learn more about seamlessly integrating your CRM with our Odigo CCaaS solutions.
Exploit communication opportunities by connecting internal and external business tools such as Teams.
Integrate your Odigo CCaaS solution with AI from industry leaders, such as Google Dialogflow and IBM Watson.
Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).
Rely on a cloud-based solution that complies with all security standards.
Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.
Industry: Financial Services and Insurance
Markets: France
Industry: Transport and Mobility
Markets: Asia Europe
Industry: Utilities
Markets: United Kingdom
Industry: Public Sector
Industry: Retail
Markets: Asia Europe South America
Industry: Media & Entertainment
Markets: Europe
How can a healthcare insurer obtain the agility needed to meet customer demands while controlling costs and juggling peaks and troughs in traffic?
The acceleration of cloud migration reflects new realities and working models. The cloud offers the scalability, security and evolutive scope that give organisations a cost-effective, competitive edge that is straightforward to integrate, manage and maintain.
Agents need quick, intuitive access to the right tools and information—without toggling between screens or hunting for customer data. That’s exactly what Odigo’s connector for Salesforce Service Cloud Voice delivers: a unified console that brings all interactions, insights, and capabilities together in one place.
In the dynamic contact centre environment, where time is crucial and fresh challenges occur daily, discover how Odigo Wallboard can enhance decision making to prioritise customer satisfaction.
There are essential customer experience (CX) components, critical for a strong strategic foundation. Explore how agent, business and customer experience work together to create exceptional interactions and drive success.
A cloud platform is a set of services or tools provided over the internet. This allows organisations to use remote servers for data storage and processing, to run applications and access software services without having to manage the underlying infrastructure or maintaining the software themselves.
Cloud platforms are cost efficient and scalable. Organisations can increase or decrease the number of licences in use by employees, who can be based in an office or remotely and still collaborate as a team. Software as a Service (SaaS) is a competitive market and solutions are designed to be reliable and agile as well as enhance security and compliance for businesses. In addition to these benefits, there is no longer the need to manage infrastructure and maintain software.
A hybrid cloud is a computing environment which combines public and private cloud infrastructures. For some businesses this can offer benefits when it comes to data placement and security and compliance for sensitive data, or data which should remain within a geographical area. Steady workloads can be cost optimised on a private cloud with the possibly to ‘burst’ onto the public cloud at peak volume. Proper integration of these clouds is however essential for the flow of information.
Cloud-based communication offers natively omnichannel engagement. Customers can use a range of channels all of which become part of a unified interaction history and can be supervised with data analytics. The inherent scalability, potential for customisation of a solution and the insights coming from data analytics all contribute to providing a responsive service and support the continual improvement of CX strategies.
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