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A simple-to-use interface for setting up and refining the routing rules that put your customer engagement strategy into practice.
Configure your automated contextual routing system with rules to apply on specific dates and at specific times.
Leverage data from your CRM or other business tools to automatically route customer interactions to the right agent.
Simulate and validate your automated contextual routing system with rules before putting them into operation, and analyse the effectiveness of the rules currently in use.
What is the best way for a semi-public utility company to route customers to the right agent at the right time in order to drive customer loyalty and engage agents?