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My Odigo

About us

Odigo is a leading global provider of Contact Centre as a Service (CCaaS) solutions.

 

We make it easy for your customers to connect with you anytime and via any channel with easy-to-integrate, cloud-based solutions developed to maximise your organisation’s ability to respond efficiently and effectively.

As an organisation, Odigo is dedicated to enabling satisfying and efficient experiences – for customers and agents alike. We empower contact centres with intuitive data-driven solutions that provide the convenience and insights needed to achieve smooth, personalised experiences across all channels and from multiple devices.

With more than 30 years’ experience delivering industry-first innovations and recognition from the world’s leading analyst firms and testimonials from market-leading brands, Odigo is committed to a channel-less approach that makes your clients’ interactions more efficient, meaningful and satisfying than ever before.

3bn+ interactions/year

on voice, email, chat, messaging, social media

200+ experts

dedicated to helping businesses grow

250+ clients

located in 100 countries

400,000+ users

capable of working flexibly from various locations (e.g. home, office, call centre, anywhere)

Our story

1986

In 1986, Société du Journal Téléphoné (SJT) is founded. The company addresses a growing market demand for increased phone capabilities in France by launching the first French audiotel service. To this day, we remain proud of our telco DNA.

2000s

After SJT’s merger with RSDI and Polisoft, a new company, Prosodie, is formed in 1998. During the early 2000s, Prosodie quickly expands into other European markets.

2011

The rise of the Internet brings new possibilities for contact centres. Prosodie, recently acquired by Capgemini and renamed Prosodie-Capgemini, leads the cloud revolution in contact centres with the launch of the Odigo CCaaS solutions.

2014

For the first time, Prosodie-Capgemini is positioned as a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe. Shortly after, the company invests heavily in its innovation centres around the world.

2019

Prosodie-Capgemini becomes Odigo, a Capgemini brand, in 2019. In 2020, Odigo is named a global Leader by ISG and a global Visionary by Gartner*.

Today

Odigo is established as a standalone entity after being acquired by Apax Partners in 2021.

Discover our latest customer experience insights

February 22, 20214 min Odigo becomes Google Cloud Contact Centre AI Partner

Odigo is now a partner for Google Cloud’s Contact Centre AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.

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January 26, 2021 The ultimate channel strategy is channel-less

Personalised channel management strategies are crucial to meeting customer expectations. Since providing multiple channels is now an industry standard, a true differentiator is the effective integration of different cross-channel interactions into one smooth conversation. Customers expect the same seamless experience with brands as they enjoy in their private lives, and contact centre directors’ channel strategies must reflect that reality.

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November 16, 20204 min Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Centre as a Service, making it the only European Contact Centre as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organisations across all sectors.

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 Who we are, what we do and how we can enhance your customer and agent experiences

About Odigo

Find out more about us, our vision of customer experience and how we are developing CCaaS solutions that help some of the world’s leading organisations deliver memorable experiences.

Awards and Recognition

Discover which leading research firms and industry analysts have positioned Odigo as a global CCaaS partner of choice.

Pressroom

Get the latest news and insights about Odigo’s innovative solutions, successful international partnerships, recent developments and upcoming events.

Careers

Explore career opportunities with a dynamically developing company that invests in your future.

Contact

Enjoy a free demo and expert advice on enhancing your customer experience.

Clients

Learn why Odigo has gained the trust of more than 250 organisations worldwide.

*Gartner Magic Quadrant for Contact Center as a Service, Steve Blood | Drew Kraus, Pri Rathnayake, 9 November 2020. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from here. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.