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Odigo clients

More than 250 clients use Odigo solutions to help them enhance their 3 billion+ customer interactions in 100 countries.

Find and learn from organisations that have used OdigoTM solutions to transform their contact centres from cost to profit centres.

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Solving real-world challenges with Odigo

Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

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KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

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OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

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Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

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Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

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  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

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Customer experience insights

conctact-centre-ai customer-experience Odigo becomes Google Cloud Contact Centre AI Partner

Odigo is now a partner for Google Cloud’s Contact Centre AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.

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Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Centre as a Service, making it the only European Contact Centre as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organisations across all sectors.

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CCaaS channel-less-experience customer-experience Build your story with your customers as you engage with them in conversation

It's not easy for brands to meet customer's rising expectations. What’s the best way to offer them a rewarding experience and a consistent customer journey? By leveraging a Contact Centre as a Service (CCaaS) solution that allows brands to shift their focus from channels towards a seamless integration of all customer interactions within a single conversation.

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