Cookie Settings

Request a demo
Request a demo
Call us
UK · English
+44 (0)20 3026 8080
UK · English
Request a demo
Most Searched: cloud Management team Artificial intelligence
Show all results

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Skills management

Finetune your routing strategy and connect your customers to the agents with the right skills to help them.
KEY BENEFITS

Make the most effective use of your agents’ skills

Skills management delivers:

  • Improved first contact resolution (FCR) rates
  • Better net promoter scores (NPS)
  • Reduced handle times
  • Improved agent experience

Contact centre skills management

 Identify every agent’s best skills – channel use, specialist knowledge, language – and deploy those skills to resolve interactions more quickly.

Optimising their routing strategies with Odigo skills management

See more clients

See Odigo skills management in action

Show more
  • Satisfying customer service
  • Agent specialisation
  • Improved FCR rates
Request a demo