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This year, the UK has been in the grip of an energy crisis that has seen vendors squeezed between soaring wholesale prices and frustrated consumers, with many businesses going bust as they struggle to manage costs. Read our latest blog to find out how Contact Centre as a Service solutions can help navigate this crisis.
2021 was a pivotal year for contact centres. The changes which occurred in the last twelve months will set customer experience trends for years to come. Read on to learn which customer experience stats from 2021 mattered the most.
The latest from our experts.
What’s happening in the Odigo community calendar?
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Read about the businesses building winning customer experience strategies with Odigo.
Solve your high-priority contact centre challenges with Odigo.
Odigo’s glossary of contact centre, call centre and customer experience vocabulary, terminology and abbreviations.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.
