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At a time when customer expectations have never been more demanding and customer experience (CX) has never been more important, organisations are looking for ways to provide the customer service that sets them apart from their competitors. Read on to learn how your organisation can leverage a live chat service to deliver memorable CX, increase agent engagement and drive contact centre efficiency.
Artificial Intelligence (AI) is one of the most talked-about technological advancements of the moment, but how can organisations in the public sector use it to power a self-service bot strategy that drives results for customers, while improving internal efficiency and regulatory compliance? Read on to find out what public sector bodies need to consider when implementing contact centre automation.
The role of telemedicine in healthcare is increasing and digitalisation is helping to deliver better outcomes for UK patients and healthcare providers alike. Read on to find out why the healthcare contact centre sits at the heart of this evolution, and how Contact Centre as a Service (CCaaS) solutions are leading the way.
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Read about the businesses building winning customer experience strategies with Odigo.
Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service, for the first year in which CCaaS has been measured in a global quadrant.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.