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Internet telephony has evolved from hard phones into technology that operates wherever its users are. In an environment of changing working patterns, which approach to the voice channel is right for your contact centre? Fabrice Malecot sheds light on the situation.
The goalposts, when it comes to top performance, perpetually shift with both advances in technology and changing customer expectations. Plan your next steps strategically with insights from over 1,000 European executives.
Customer experience (CX) trends in 2023 will see an acceleration in cloud migration, the mainstream adoption of AI-driven automation applications as well as the recognition of the added value of integrating UCaaS and CRM connectors with CCaaS solutions. Find out more about the main trends in this blog.
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Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
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