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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
The
CCaaS The major customer experience trends to watch in 2023 
Jean-Denis
Jean-Denis Garo
January 6, 2023 · 3 min Read more
Catch up
Showing 9 matching results (Page 1 of 14)
Quiet quitting and employee engagement: discover the link
Melissa Cowdry
March 16, 2023 · 3 min Read Read more
Quiet quitting: what is it and should contact centres worry? 
Melissa Cowdry
February 21, 2023 · 3 min Read Read more
Customer experience optimisation after the winter sales 
Hervé Leroux
February 9, 2023 · 3 min Read Read more
CX Performance and six ways to improve it with AI
Hervé Leroux
January 18, 2023 · 3 min Read Read more
Call & Pay, IVR The major customer experience trends to watch in 2023 
Jean-Denis Garo
January 6, 2023 · 3 min Read Read more
Call & Pay, IVR Invest in seamless CX with secure IVR payment options
Jean-Denis Garo
November 25, 2022 · 3 min Read Read more
Black Friday, retail BFCM and CCaaS: using Black Friday and Cyber Monday to your advantage 
Andy Watts
November 24, 2022 · 3 min Read Read more
AI for CX, Davies Hickman NLP challenges in the contact centre industry
Hervé Leroux
November 15, 2022 · 3 min Read Read more
Expo 2022 Odigo presents Marcus Hickman at Expo 2022
Melissa Cowdry
November 8, 2022 · 3 min Read Read more
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Our experts
Robert Wiles
Robert Wiles
Channel Director
Sinjon Price
Sinjon Price
Presales Consultant
Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Fabrice Malecot
Fabrice Malecot
Product Manager
Andy Watts
Andy Watts
Enterprise Sales Lead
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Steve Owens
Steve Owens
Account Director
Aurore Carrié
Aurore Carrié
Product Manager
Dawn Herbert
Dawn Herbert
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Maxine Allard
Maxine Allard
Senior Account Director
Leonard Marzin
Leonard Marzin
Head of Data Factory
Agam Kohli
Agam Kohli
Director of OXS
Melissa Cowdry
Melissa Cowdry
Field Marketing Director – UKI
Richard Holland
Richard Holland
Channel Director
Richard Gregory
Richard Gregory
Account Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head of Industrial Management at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo