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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Consumer
Consumer perception and state of service trends 
Stuart
Stuart Clarke
July 7, 2023 · 3 Read more
Catch up
Showing 9 matching results (Page 1 of 15)
Seven ways to improve first call resolution
Stuart Clarke
July 27, 2023 · 3 min Read Read more
Seven ways to reduce average handling time
Stuart Clarke
July 13, 2023 · 3 min Read Read more
Consumer perception and state of service trends 
Stuart Clarke
July 7, 2023 · 3 min Read Read more
Bring Odigo’s Workspace app for MS Teams to banking 
Leila Ghouddan
May 16, 2023 · 3 min Read Read more
Contact centre NLP use cases
Jake Gardiner
April 27, 2023 · 3 min Read Read more
Harnessing Odigo’s Microsoft Teams connector in insurance contact centres  
Leila Ghouddan
April 18, 2023 · 3 min Read Read more
Let’s talk about contact centre gamification 
Melissa Cowdry
April 13, 2023 · 3 min Read Read more
The millennial customer experience: how companies must adapt to the consumers of tomorrow
Hervé Leroux
April 6, 2023 · 3 min Read Read more
Let’s talk about what agents experience in a contact centre work environment  
Hervé Leroux
March 30, 2023 · 3 min Read Read more
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Nicolas Marcoin
Nicolas Marcoin
Product Marketing Manager
Alexandra Texier
Alexandra Texier
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Patricia Barriere
Patricia Barriere
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Stuart Clarke
Stuart Clarke
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Leila Ghouddan
Leila Ghouddan
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Robert Wiles
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Sinjon Price
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Steve Owens
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Dawn Herbert
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Maxine Allard
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Leonard Marzin
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Agam Kohli
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Melissa Cowdry
Field Marketing Director – UKI
Richard Holland
Richard Holland
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Richard Gregory
Richard Gregory
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Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head of Industrial Management at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo