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ResearchVoice of contact centre customer Contact centre customer opinion: preferences and perception
Neil
Neil Titcomb
May 19, 2022 · 3 min Read more
Showing 9 matching results (Page 1 of 12)
AHT, contact centre metrics Is it time to retire average handling time?
Steve Owens
June 10, 2022 · 3 min Read Read more
ccaas, omnichannel, RCS Rich communication services: the next big contact centre channel?
Elisabeth De Longeaux
June 1, 2022 · 3 min Read Read more
agent experience, ccaas, cx Using state-of-the-art agent supervision technologies to improve contact centre results
Aurore Carrié
May 31, 2022 · 3 min Read Read more
APIs, ccaas, cx Why open APIs should power customer experience offered by contact centres
Guillaume Schwoerer
May 25, 2022 · 3 min Read Read more
agent experience, ccaas Celebrating contact centre culture: how to promote positive futures
Maxine Allard
May 23, 2022 · 3 min Read Read more
ccaas, data protection, security How to improve security risk management in contact centres
Bertrand Deroubaix
May 20, 2022 · 3 min Read Read more
CCMA, customer-experience, research Contact centre customer opinion: preferences and perception
Neil Titcomb
May 19, 2022 · 3 min Read Read more
Frost & Sullivan EU CCaaS Radar, Values How to build a successful and sustainable conversational experience in customer service
Vincent Lascoux
May 17, 2022 · 3 min Read Read more
complexity, high call volumes, public sector How can CCaaS solutions support public services?
Dominique Toubin
May 13, 2022 · 3 min Read Read more
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Steve Owens
Steve Owens
Account Director
Aurore Carrié
Aurore Carrié
Product Manager
Dawn Herbert
Dawn Herbert
Solutions Consultant
Maxine Allard
Maxine Allard
Senior Account Director
Leonard Marzin
Leonard Marzin
Head of Data Factory
Agam Kohli
Agam Kohli
Director of OXS
Melissa Cowdry
Melissa Cowdry
Field Marketing Director – UKI
Gregor Campbell
Gregor Campbell
Account Director
Richard Holland
Richard Holland
Channel Director
Richard Gregory
Richard Gregory
Account Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Paul Egret
Paul Egret
Odigo eXperience Services Director
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head of Industrial Management at Odigo
Thierry Saive
Thierry Saive
Delivery Director – Head of Client Practices at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy