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Make decisions based on relevant data with a contact centre analytics dashboard

Immediate access to the data you need, and no more than you need.

Odigo contact centre analytics help you achieve your business goals

Deploy a contact centre analytics solution that prioritises:

  • Decision making, by enabling you to choose pre-configured reports featuring metrics that give you only the information you need.
  • Openness, by enabling you to export the raw data and reports for your own analysis or use in other applications.
  • Clarity, by providing total transparency into how every metric is defined and calculated.

A clear dashboard with the contact centre statistics you need

You choose the statistics the dashboard shows so you can make well-informed decisions quickly.

Your contact centre analytics dashboard

Data views for specific business goals

Monitor progress on each business goal by displaying only the data views that you need in pre-configured reports.

Customisable dashboard

Easily customise the look and feel of graphs and widgets, and create custom metrics and reports to suit your decision-making needs.

Metrics library

Convenient access to definitions and calculation formulae for every metric displayed on your dashboard so you can understand how the raw data is interpreted.

Fully exportable data

Export any raw data and reports from your contact centre to use in your own data solutions.

Transparent contact centre dashboard metrics

Even in the clearest reports, it’s not always obvious how metrics have been calculated from the raw data. To give you absolute clarity on the definitions and formulae used for all metrics in Odigo analytics reports, they are immediately accessible from the dashboard in an online metrics library, not buried in documentation files.

 Get in touch to learn more about Odigo contact centre analytics

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  • Analysis focused on enabling decision making
  • Access to your raw data
  • Clear definitions for all metrics
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Contact centre performance boosters


Ensure quality management and support to drive agent performance and customer satisfaction.


Capture all your vocal interactions for easy transcription and analysis.

Quality management

Tracking the right KPIs enables the real-time assessment, coaching and training that improves contact centre agent performance.

Workforce management

Empower your agents with the flexibility to schedule, swap and bid for shifts.