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A healthcare insurer wants to future-proof its operations by transitioning from legacy systems to the cloud. The COVID-19 pandemic crystallised the need to have flexible working models in place, along with the agility to quickly react to dynamic situations. Realising the importance of scaling up resources short-term, cloud migration is essential for this organisation.
The healthcare provider wants to:
Utility providers are accelerating their digital transformations. They are already collecting data through their customer relationship management (CRM) and enterprise resource planning (ERP) software or other tools, before analysing and operationalising it to provide more targeted, proactive customer experience. By providing agents with precise information that enables them to perform tasks, widgets achieve more personalised, effective customer service.
With banks reducing their number of brick-and-mortar locations, how can they continue to deliver rewarding, personalised customer experience? One way is to harness the transformative power of automation. By handling more and more use cases, an omnichannel bot can drive customer service efficiency, reduce costs and enable banking advisors to focus on high-value interactions.
Routing customers to the right agent at the right time drives customer loyalty, engages agents and turns contact centres into value centres.