Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Display a centralised view of all your digital channels, including social media.
Monitor your omnichannel results and manage your KPIs in real-time.
Connect social media users to the contact centre agents with the right customer service or sales skills.
Anticipate and understand customer intent over social media.
Ensure high-quality communication without grammar or spelling mistakes.
Send automatic acknowledgement and/or responses via a choice of templates with agent supervision.
Provide contact centre agents with the customer data they need, including message status and history of interactions.