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Adopt cloud-based solutions for a more agile contact centre

Future-proof your contact centre with cloud-based solutions that deliver flexibility, security and scalability.

Benefits of cloud integration for your contact centre

Increased scalability

Keep meeting customers’ needs even during unexpected peaks or unforeseen circumstances. Instantly scale resources up or down to match demand. 

Heightened security

Guarantee compliance by working with a partner that adheres to all the most trusted information security and management standards and certifications, including ISO-27001, ISO-9001, PCI DSS and HDS.

Enhanced remote work capabilities

Give your agents the flexibility to work remotely, with round-the-clock access to tools they can use from anywhere. Join the 400,000 users who are currently able to use OdigoTM cloud-based solutions away from the office.

Pay-per-use

Reduce costs and avoid additional infrastructure investment thanks to cost-effective payment plans that ensure you only pay for what you use.

Automatic upgrades

Benefit from our continuous innovations with new Odigo features and functionalities available twice each year which you can preview via your dedicated sandbox.

Swift global deployment

Accelerate your global deployment in more than 100 countries through a dozen Odigo points of presence, 20+ telco alliances and a partnership with Amazon Web Services (AWS).

Easy integration with existing ecosystems

Connecting your existing business application systems to Odigo cloud-based solutions is simple, thanks to APIs that optimise integration.

Contact centre cloud migration made easy

Ensure a successful transition to the cloud with Odigo’s end-to-end services, covering software as a service, integration expertise, telco operations and structured change management.

Expert support for the 4 stages of cloud migration

  • Immersion – A consultation process involving your business and IT teams establishes a thorough understanding of your challenges and the detail of the proposed solution.
  • Identification – Establishing and fine-tuning key processes enables your cloud-based solution to be seamlessly integrated into your business applications.
  • Test – Ensuring your CCaaS solution is customised to meet your customer experience and business goals.
  • Deployment – The final phase of migration begins only once your CCaaS solution is fully tested and integrated.

Discover additional advantages our cloud-based contact centre solutions offer

CRM integration

Learn more about seamlessly integrating your CRM with our Odigo CCaaS solutions.

UC integration

Exploit communication opportunities by connecting internal and external business tools such as Teams.

AI connectors

Integrate your Odigo CCaaS solution with AI from industry leaders, such as Google Dialogflow and IBM Watson.

APIs

Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).

Trust and security

Rely on a cloud-based solution that complies with all security standards.

The Odigo Global Voice Network

Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.

Using Odigo cloud-based solutions to provide agile and flexible customer service

Clients who moved from on-premise to cloud-based solutions with Odigo

Clients who renewed their Odigo cloud services

Clients who upgraded to Odigo cloud-based solutions

Read our use cases and learn more about the benefits of cloud-based solutions

Easily address scalability issues in a cost-effective way thanks to the cloud

How can a healthcare insurer obtain the agility needed to meet customer demands while controlling costs and juggling peaks and troughs in traffic?

CloudCCaaSMigrationAPI
Read the use case

See Odigo cloud-based solutions in action

  • Personalised customer journeys
  • Enhanced remote working capabilities
  • Heightened security
Request a demo
The acceleration of cloud migration reflects new realities and working models. The cloud offers the scalability, security and evolutive scope that give organisations a cost-effective, competitive edge that is straightforward to integrate, manage and maintain.
Cécile Besson Senior Product Marketing Manager at Odigo

Cécile Besson
Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

Cloud solutions insights

May 3, 20213 min How contact centres are finetuning work from home

It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviours, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learnt, how can contact centres optimise their work from home models?

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December 10, 2020 Reshaping user experience and improving agent satisfaction through gamification

Meeting KPIs and customer expectations requires top-notch operations and cutting-edge technology, but the human touch is vital to developing brand-customer relationships. When it comes to customer experience (CX), training and empowering employees with tools is important but ensuring their happiness is key. In recent years, the gamification of user experience has become a much-vaunted method to raise contact centre agent morale. But does it actually work? Read on to find out.

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April 21, 2020 Workforce Management: improve both customer and agent experience with a smart Workforce Management solution

Far surpassing the cost of telephone, technology, and real estate investments, human resources account for more than 50% of a contact centre’s expenses. With cost reduction in mind, implementing a smart Workforce Management solution (WFM) is an excellent investment. However, this tool offers numerous other benefits!

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