Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Keep meeting customers’ needs even during unexpected peaks or unforeseen circumstances. Instantly scale resources up or down to match demand.
Guarantee compliance by working with a partner that adheres to all the most trusted information security and management standards and certifications, including ISO-27001, ISO-9001, PCI DSS and HDS.
Give your agents the flexibility to work remotely, with round-the-clock access to tools they can use from anywhere. Join the 400,000 users who are currently able to use OdigoTM cloud-based solutions away from the office.
Reduce costs and avoid additional infrastructure investment thanks to cost-effective payment plans that ensure you only pay for what you use.
Benefit from our continuous innovations with new Odigo features and functionalities available twice each year which you can preview via your dedicated sandbox.
Accelerate your global deployment in more than 100 countries through a dozen Odigo points of presence, 20+ telco alliances and a partnership with Amazon Web Services (AWS).
Connecting your existing business application systems to Odigo cloud-based solutions is simple, thanks to APIs that optimise integration.
Learn more about seamlessly integrating your CRM with our Odigo CCaaS solutions.
Exploit communication opportunities by connecting internal and external business tools such as Teams.
Integrate your Odigo CCaaS solution with AI from industry leaders, such as Google Dialogflow and IBM Watson.
Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).
Rely on a cloud-based solution that complies with all security standards.
Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.
Industry: Financial Services and Insurance
Industry: Transport and Mobility
Markets: Asia Europe
Markets: United Kingdom
Industry: Public Sector
Markets: Asia Europe South America
Industry: Media & Entertainment
How can a healthcare insurer obtain the agility needed to meet customer demands while controlling costs and juggling peaks and troughs in traffic?
The acceleration of cloud migration reflects new realities and working models. The cloud offers the scalability, security and evolutive scope that give organisations a cost-effective, competitive edge that is straightforward to integrate, manage and maintain.
The Odigo™ solution gives us access to insights we didn’t have.
The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
The role of supervisor directly affects the contact centre agent experience. The tools that are available to supervisors impact how they can perform the role. High-performing agent supervision tools should be capable of supporting supervisors by letting them organise metrics visually for quick reference and function in hybrid working conditions. Aurore Carrie explains it all.
It can be easy to forget that the contact centre industry is full of passionate and motivated individuals. Historial bad press and publicity on burnout and turnover could fool anyone into thinking the idea of contact centre culture is not grounded in reality. Today however, there is a lot of focus around human-centric values, empathy and wellbeing, with good cause. Inspired by the recent Get Out of Wrap podcast it’s time to talk about promoting a positive future for contact centres.
2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognise them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.