Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Keep meeting customers’ needs even during unexpected peaks or unforeseen circumstances. Instantly scale resources up or down to match demand.
Guarantee compliance by working with a partner that adheres to all the most trusted information security and management standards and certifications, including ISO-27001, ISO-9001, PCI DSS and HDS.
Give your agents the flexibility to work remotely, with round-the-clock access to tools they can use from anywhere. Join the 400,000 users who are currently able to use OdigoTM cloud-based solutions away from the office.
Reduce costs and avoid additional infrastructure investment thanks to cost-effective payment plans that ensure you only pay for what you use.
Benefit from our continuous innovations with new Odigo features and functionalities available twice each year which you can preview via your dedicated sandbox.
Accelerate your global deployment in more than 100 countries through a dozen Odigo points of presence, 20+ telco alliances and a partnership with Amazon Web Services (AWS).
Connecting your existing business application systems to Odigo cloud-based solutions is simple, thanks to APIs that optimise integration.
Learn more about seamlessly integrating your CRM with our Odigo CCaaS solutions.
Exploit communication opportunities by connecting internal and external business tools such as Teams.
Integrate your Odigo CCaaS solution with AI from industry leaders, such as Google Dialogflow and IBM Watson.
Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).
Rely on a cloud-based solution that complies with all security standards.
Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.
Industry: Financial Services and Insurance
Industry: Transport and Mobility
Markets: Asia Europe
Markets: United Kingdom
Industry: Public Sector
Markets: Asia Europe South America
Industry: Media & Entertainment
How can a healthcare insurer obtain the agility needed to meet customer demands while controlling costs and juggling peaks and troughs in traffic?
The acceleration of cloud migration reflects new realities and working models. The cloud offers the scalability, security and evolutive scope that give organisations a cost-effective, competitive edge that is straightforward to integrate, manage and maintain.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviours, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learnt, how can contact centres optimise their work from home models?
Meeting KPIs and customer expectations requires top-notch operations and cutting-edge technology, but the human touch is vital to developing brand-customer relationships. When it comes to customer experience (CX), training and empowering employees with tools is important but ensuring their happiness is key. In recent years, the gamification of user experience has become a much-vaunted method to raise contact centre agent morale. But does it actually work? Read on to find out.
Far surpassing the cost of telephone, technology, and real estate investments, human resources account for more than 50% of a contact centre’s expenses. With cost reduction in mind, implementing a smart Workforce Management solution (WFM) is an excellent investment. However, this tool offers numerous other benefits!