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When customers have memorable, positive experiences it makes managing customer relationships easier. Odigo, a leading Contact Centre as a Service (CCaaS) solution provider, with over 35 years of expertise improving CX, can bring moments that matter to the customer connection cultivated through Salesforce’s CRM. Bonded customers choose to keep interacting with brands because of the extra value the relationship brings.
The clients we support together will be able to get benefits from our continuous innovation, including increased contact center efficiency, memorable customer journeys and rewarding agent experience.
There are already more than 50 customers using the Odigo for Salesforce integrations with some great real-life examples of how this partnership helps meet a wider range of business needs. One Odigo customer, a leader in the luxury industry, had to face some specific challenges: extending omnichannel services to worldwide customers with consistency across several brands. With call collection from 50 countries, customer service consistency could be achieved for a global customer base. IVR, ACD and Call & Pay IVR with PCI-DSS compliance provided more efficient and flexible voice options. Each interaction was clearly visible to agents regardless of channel or location via the 360-degree customer view on a single interface.
Odigo believes that technology designed with human-centric values can deliver better quality customer experiences and bring people closer together. With openness and integration, we want to extend this approach through our technology partners to more customers. Modern contact centre solutions need to facilitate communication by making collaboration between providers, businesses, agents and customers smooth and effortless. The best technology is invisible to customers, they experience conversations not individual interactions.
Discover Odigo for Salesforce Service Cloud Voice, a leading solution to give your CRM a voice
Enable your contact centre to provide more personalised customer experience (CX). Integrate your Odigo CCaaS solution with Salesforce and maximise your voice channels.
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Enhancing customer experience (CX) by much closer and easier integration of the Odigo solution with 3rd party systems
Odigo customers can now benefit from an app that enables them to unite their telephony with CRM data, resolve calls faster through intelligent automation (IA), build loyalty from every phone conversation and supervise teams from anywhere in real-time.
Today, beyond the technological feats of AI, automation and the cloud, the focus of contact centre managers should remain on customers. This means that selecting Contact Centre as a Service (CCaaS) solution that works with existing customer relationship management (CRM) solutions should be a top priority for every contact centre manager. Read on to learn about the competitive edge your organisation can get by seamlessly integrating its contact centre with its CRM.
With consumers increasingly shopping online, retailers need to deliver an experience as reliable and convenient as the one they offer in brick-and-mortar stores. Crucially, they must facilitate agents’ work by giving them a one-stop interface that displays all customer information, but also enables the management of inbound and outbound calls and efficiently handles all omnichannel interactions.