Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo
April 16, 2021

KparK gets closer to their customers by improving customer relations with digital solutions

Please accept marketing-cookies to watch this video.


KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences and other carpentry products.

The challenge

Traditionally, KparK made sales by approaching customers directly. Today, online marketing and sales are much more significant, which means KparK needs a highly sophisticated Contact Center as a Service (CCaaS) solution as the foundation for its customer relationships.

The solution

KparK replaced its legacy customer contact solutions with a new customer relationship center built and installed by the Odigo teams. The company chose an OdigoTM solution because it would enable them to create a platform capable of delivering the same high-quality service to customers from any geographical location.

Their Odigo solution included customized training for KparK’s service agents to ensure they understood and embraced the capabilities the software solution provides.

As part of its ongoing partnership with KparK, Odigo is helping the company adopt voice-operated services that integrate with its existing digital channels.

The benefits

Greater consistency

By making its customer relationships virtual and empowering its agents with the right data-driven solutions, KparK provides its customers with consistent answers.

Increased availability

KparK’s customer service department is now able to handle high volumes of interactions, which leads to improved customer satisfaction.

Committed support

The Odigo teams provide ongoing support to KparK, explaining best practices and helping the organization roll out the solution to their employees.

KparK logo
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. Company website link
Scope and features

See more great brands improving customer experience with Odigo Industry: Digital tourism Market: Europe
Read the success story
Mr. Bricolage Industry: Retail Market: France Read the success story

See an Odigo cloud contact center solution in action

Show more
  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact center efficiency
Request a demo

Looking for more insights? Check out these blogs

May 31, 20223 Using state-of-the-art agent supervision technologies to improve contact centre results

The role of supervisor directly affects the contact centre agent experience. The tools that are available to supervisors impact how they can perform the role. High-performing agent supervision tools should be capable of supporting supervisors by letting them organise metrics visually for quick reference and function in hybrid working conditions. Aurore Carrie explains it all.

Show more
May 23, 20223 Celebrating contact centre culture: how to promote positive futures

It can be easy to forget that the contact centre industry is full of passionate and motivated individuals. Historial bad press and publicity on burnout and turnover could fool anyone into thinking the idea of contact centre culture is not grounded in reality. Today however, there is a lot of focus around human-centric values, empathy and wellbeing, with good cause. Inspired by the recent Get Out of Wrap podcast it’s time to talk about promoting a positive future for contact centres.

Show more
November 23, 20213 The agent experience, empathy fatigue and reducing your contact centre’s turnover rate

There are hard and soft costs associated with contact centre turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.

Show more