Odigo
on podcasts

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including the full spectrum of vulnerability and sky rocketing expectations.

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including the full spectrum of vulnerability and sky rocketing expectations.

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including the full spectrum of vulnerability and sky rocketing expectations.

Stephen Yap Research Director at the CCMA highlights that what customers want is easy, providing it is harder. Listen to the full podcast to find out how to use technology and customer opinions to bridge the gap between expectations and satisfaction.

What a great episode – Maxine Allard is Senior Account Director at Odigo and is so insightful and passionate about our industry. In this episode, we hear about her career and the impact it has on her thoughts on a range of subjects from – Progression, Hybrid working, women in contact centres, the relationship between vendors and customers and much more.