Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Bring your own telephony system or receive a dedicated phone number or voice over Internet protocol (VoIP) number for clients, including SIP trunk and WebRTC.
Better understand your customers and improve voice experiences by seamlessly connecting them to contact centre agents with the right skills at the right time.
Forward a phone call to a supervisor or a more proficient agent who can continue the interaction on the channel preferred by your customers.
Ensure your customer service remains available at all times, including during peak hours, by offering customers the option to be recontacted through automatic callback options, vocal messages, SMS, or voicebots.
Create emotional connections with your customers by offering personalised experiences that foster trust.
Fully connect your customer service infrastructure to operationalise customer data.
Manage inbound and outbound interactions for increased efficiency that meets demands.
Enable monitoring that encourages coaching, analytics or legal archiving.
Ensure reliable support over voice channels to agencies, branches or stores.
Optimise customer journeys over voice channels through convenient and relevant qualification.
Optimise customer satisfaction by helping your customers avoid waiting by calling them back at a time that suits them.
Industry: Digital tourism
Industry: Express delivery
Markets: Asia Europe South America
Industry: Transport and Mobility
Markets: Asia Europe
Send accurate responses to complex customer service queries and avoid potential overloads.
Provide timely and context-based support from your virtual or human customer service agents.
Improve communication with customers on emerging channels.
Respond to customers’ needs in real-time.
Cut wait times and communicate with all customers, on any phone.
Assist customers by seeing what they see, using co-browsing.