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Give your contact centre a voice

Voice remains your customers’ channel of choice but is also the most difficult to get right. Odigo helps your contact centre deliver the support your customers want with an array of voice solutions.

How can your contact centre benefit from Odigo voice solutions?

A reliable operator

Bring your own telephony system or receive a dedicated phone number or voice over Internet protocol (VoIP) number for clients, including SIP trunk and WebRTC.

Optimised voice journeys

Better understand your customers and improve voice experiences by seamlessly connecting them to contact centre agents with the right skills at the right time.

Easy escalation

Forward a phone call to a supervisor or a more proficient agent who can continue the interaction on the channel preferred by your customers.

24/7 availability

Ensure your customer service remains available at all times, including during peak hours, by offering customers the option to be recontacted through automatic callback options, vocal messages, SMS, or voicebots.

Personalised customer experience

Create emotional connections with your customers by offering personalised experiences that foster trust.

Find out more about amplifying voice channels in your contact centre

Integrated telephony and CRM systems

Fully connect your customer service infrastructure to operationalise customer data.

Interaction flow designer

Manage inbound and outbound interactions for increased efficiency that meets demands.

Recording capabilities

Enable monitoring that encourages coaching, analytics or legal archiving.

Seamless transfer to experts

Ensure reliable support over voice channels to agencies, branches or stores.

Advanced natural language technology

Optimise customer journeys over voice channels through convenient and relevant qualification.


Optimise customer satisfaction by helping your customers avoid waiting by calling them back at a time that suits them.

 Solving contact centre challenges with Odigo voice solutions

See Odigo voice solutions in action

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  • Proactive outreach
  • Real-time performance feedback
  • Flexible deployment
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Better performance on every channel


Send accurate responses to complex customer service queries and avoid potential overloads.

Live chat

Provide timely and context-based support from your virtual or human customer service agents.

Social media

Improve communication with customers on emerging channels.

Instant messaging

Respond to customers’ needs in real-time.


Cut wait times and communicate with all customers, on any phone.


Assist customers by seeing what they see, using co-browsing.