Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Research shows a quarter of customer complaints can be attributed to poor agent performance, and close to 90 per cent of executives believe employee engagement has a greater impact on customer experience than any other factor. Develop your agents into committed brand ambassadors by supporting their development, encouraging autonomy and valuing their work.
Automatically select and record a representative sample of agent interactions across channels with the omnichannel interactions research tool.
Review voice and digital interactions on a single screen and output comprehensive reports and scorecards in 40 different templates.
Measure performance against personalised KPIs, deliver meaningful feedback and assign learning programs and coaching in a single tool.
Odigo works with Verint to provide you with workforce optimisation (WFO) solutions that enhance your contact centre performance.
Ensure quality management and support to drive agent performance and customer satisfaction.
Adopt a data-driven approach that operationalises your customer information.
Capture all your vocal interactions for easy transcription and analysis.
Empower your agents with the flexibility to schedule, swap and bid for shifts.