Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Research shows a quarter of customer complaints can be attributed to poor agent performance, and close to 90 per cent of executives believe employee engagement has a greater impact on customer experience than any other factor. Develop your agents into committed brand ambassadors by supporting their development, encouraging autonomy and valuing their work.
Automatically select and record a representative sample of agent interactions across channels with the omnichannel interactions research tool.
Review voice and digital interactions on a single screen and output comprehensive reports and scorecards in 40 different templates.
Measure performance against personalised KPIs, deliver meaningful feedback and assign learning programs and coaching in a single tool.
Odigo works with Verint to provide you with workforce optimisation (WFO) solutions that enhance your contact centre performance.