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My Odigo

Customer experience as it was meant to be

Connect with your customers when and where they want to interact with you – from text messages to emails, phone calls to video, bots and more – through a single intuitive solution.

Customer experience as it was meant to be

Augment your agents and turn them into brand ambassadors. The numbers don’t lie ­– memorable customer experience is directly linked to rewarding agent experience. Find out the best ways to strengthen agent engagement and enhance their performance in our latest white paper.

Customer experience as it was meant to be

Odigo has been named a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Centre as a Service (CCaaS) provider to receive such Magic Quadrant positioning.

Tailor-made CCaaS solutions that meet your customers’ needs

  • Omnichannel

    Link cross-channel interactions with each customer into meaningful conversations.

  • Automation

    Automation improves customer experience, maximises agent efficiency and boosts contact centre performance.

  • Routing

    Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact centre’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.

  • Artificial intelligence

    Artificial intelligence (AI) can help your agents work more efficiently and deliver frictionless self-service for customers.

  • Engagement

    Happy agents make happy customers. Maximise agent engagement for satisfying customer and agent experiences.

  • Performance and optimisation

    Contact centre optimisation improves your business performance. We can help you turn your contact centre KPIs into growth drivers.

  • Cloud platform

    Future-proof your contact centre with cloud-based solutions that deliver flexibility, security and scalability.

  • User experience

    Give your customers, agents and supervisors the same high-quality user experiences they expect from the consumer tools and platforms they use in everyday life.

Maximise the value of your contact centre investment with Odigo services

Combine visionary contact centre technology with expert strategy and implementation consulting.
  • CX consulting

    Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.

  • Integration services

    Deploy a contact centre solution that is fully optimised for your information systems and customer context.

  • Professional services

    Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.

  • Customer Success

    Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.

  • Odigo Academy

    Help your people rapidly transition to your new contact centre solution and build expert skills for the future.

  • Support

    Ensure your contact centre provides the highest level of service to your customers, without disruption.

  • Winning CX strategies
  • Leverage AI and automation
  • Successful omnichannel design
  • Operationalise your data
  • Transition strategy
  • Minimise time to value (TTV)
  • Long-term support
  • Maximise return on investment (ROI)
  • Business processes efficiency
  • Support your business goals
  • Emphasis on practical training
  • Continuous skill development
  • 24/7/365 service
  • Premium package with a dedicated team

Our clients experience enterprise-class results

3bn+ interactions/year

on voice, email, chat, messaging, social media

200+ experts

dedicated to helping businesses grow

250+ clients

located in 100 countries

400,000+ users

capable of working flexibly from various locations (e.g. home, office, call centre, anywhere)

A global leader with a growing presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.

What customers say about us and their Odigo solution

Malakoff Humanis Isabelle Rault-Diamé
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

Chronopost Frédéric Bernard
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

  • Malakoff Humanis
  • Chronopost
  • Mr. Bricolage
  • KparK
  • OUI.sncf

See Odigo cloud contact centre solutions in action

  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact centre efficiency
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