Do you want to elevate your CX? Turn to your data.
Without data there is no AI. Understanding how crucial AI and data analytics are becoming in customer experience (CX), forward-thinking companies are striving to adopt a data-driven approach.
Discover how to make the most of AI and data analytics to enhance CX in our new white paper.
Far surpassing the cost of telephone, technology, and real estate investments, human resources account for more than 50% of a contact centre's expenses. With cost reduction in mind, implementing a smart Workforce Management solution (WFM) is an excellent investment. However, this tool offers numerous other benefits!
It's not easy for brands to meet customers' rising expectations. What’s the best way to offer them a rewarding experience and a consistent customer journey? By leveraging a Contact Centre as a Service (CCaaS) solution that allows brands to shift their focus from channels towards a seamless integration of all customer interactions within a single conversation.
With 5G now available in certain cities throughout the UK, it represents an unprecedented technological shift. This means, as it continues to expand throughout the country, companies need to prepare 5G services adapted to their sector of activity. In this blog, we will explain how 5G will revolutionise the customer experience through enhanced and collaborative video capabilities.
Odigo* has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe (October 2019).
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. *From 2015-2018, it was named as Capgemini (Prosodie)
Malakoff Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.
OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.
