Odigo, a visionary team shaping tomorrow’s CX!
Odigo has been named a visionary in the very first global Gartner Magic Quadrant for Contact Center as a Service report. As the only European company recognised for its innovative CCaaS solutions alongside established vendors, Odigo’s increased presence on the world stage will deliver enhanced communication capabilities to international clients looking to elevate their customer experience. Download your complimentary copy of Gartner’s latest market research to learn more about Odigo’s open, robust omnichannel solutions, along with valuable CCaaS industry insights.
Leading brands understand how vital it is to be proactive, adaptive and flexible. In today’s fast-changing world, this means providing customers with convenient, effective and personalised customer support. For large organisations, implementing an agile contact centre does not just resolve customers’ issues but enhances a brand’s reputation and drives growth.
The short-term, transactional nature of the sales representative-client relationship has evolved into an enduring, committed partnership that deepens over many years. Forward-thinking organisations need to provide more than just technology as contact centre managers are looking for solutions ideally suited to present needs and future visions, along with trusted, dependable support.
Rewarding customer experience (CX) is much more than a series of brand-customer interactions; it is what customers crave and what successful organisations deliver. In a world of rapidly evolving technology, rising customer expectations and tighter budgets, artificial intelligence (AI) can efficiently enhance customer experience in cost-effective ways. Read on to learn three AI strategies contact centre managers should prioritise as the means to improving CX.
Odigo has been named a Visionary in Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS) - November 2020.
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