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New Research: Voice of the European Contact Centre Consumer
Get Out Of Wrap podcast
#161 with Stephen Yap
Discover how Française des Jeux maintains its high level of customer satisfaction with Odigo.
2023 UK Contact Centre Decision-Makers’ Guide: Big decisions need big data
Odigo™ CCaaS solution gives DHL Parcel agents and customers the service they need.

A European CCaaS leader with a growing global presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success.

Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.
Bruxelles Rouen Lyon Montpellier

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo is officially one of UK’s Best Workplaces™ for Women!

Odigo is officially one of UK’s Best Workplaces™ for Wellbeing!

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Odigo obtains its first “Great Place to Work” certification in the UK

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February 10, 2021

Our clients experience enterprise-class results

+3bn

interactions/year on voice, email, chat, messaging, social media

+250

experts dedicated to helping businesses grow

+250

clients located in 100 countries

+150k

active users

What customers say about us and their Odigo solution

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The Odigo™ solution gives us access to insights we didn’t have.
Sébastien Passedouet
Director of Services and Customer Relations PMU
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The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Stephan Cludts
Manager Customer Experience & Care
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Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director
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Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager
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Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director
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14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director
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We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Tailor-made CCaaS solutions that meet your customers’ needs

Maximise the value of your contact centre investment with Odigo services

Combine visionary contact centre technology with expert strategy and implementation consulting.
  • CX consulting

    Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.

    • Winning CX strategies
    • Leverage AI and automation
    • Successful omnichannel design
  • Integration services

    Deploy a contact center solution that is fully optimized for your information systems and customer context.

    • Operationalize your data
    • Transition strategy
  • Professional services

    Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.

    • Minimize time to value (TTV)
    • Long-term support
    • Maximize return on investment (ROI)
  • Customer Success

    Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.

    • Business processes efficiency
    • Support your business goals
  • Odigo Academy

    Help your people rapidly transition to your new contact center solution and build expert skills for the future.

    • Emphasis on practical training
    • Continuous skill development
  • Support

    Ensure your contact center provides the highest level of service to your customers, without disruption.

    • 24/7/365 service
    • Premium package with a dedicated team
  • Winning CX strategies
  • Leverage AI and automation
  • Successful omnichannel design
  • Operationalize your data
  • Transition strategy
  • Minimize time to value (TTV)
  • Long-term support
  • Maximize return on investment (ROI)
  • Business processes efficiency
  • Support your business goals
  • Emphasis on practical training
  • Continuous skill development
  • 24/7/365 service
  • Premium package with a dedicated team

See Odigo cloud contact centre solutions in action

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  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact centre efficiency
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*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

*Gartner Peer Insights: based on 22 reviews, as of 30 November 2022.