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Again, Odigo has been named a Leader in the ISG Provider Lens™ – Contact Centre as a Service – Global, for the year 2021.
Discover what the CCMA have uncovered about the extent of vulnerability in the UK. Contact centres can and should help minimise the risk of harm to these customers. Read the startling statistics and find out which contact centre strategies can be beneficial in the full research paper.
What actionable steps should businesses consider when planning CX strategies? Frost & Sullivan provide independent insights in a new white paper, commissioned by Odigo, into the latest developments and the future of CX.
Link cross-channel interactions with each customer into meaningful conversations.
Automation improves customer experience, maximises agent efficiency and boosts contact centre performance.
Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact centre’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
Artificial intelligence (AI) can help your agents work more efficiently and deliver frictionless self-service for customers.
Happy agents make happy customers. Maximise agent engagement for satisfying customer and agent experiences.
Contact centre optimisation improves your business performance. We can help you turn your contact centre KPIs into growth drivers.
Future-proof your contact centre with cloud-based solutions that deliver flexibility, security and scalability.
Give your customers, agents and supervisors the same high-quality user experiences they expect from the consumer tools and platforms they use in everyday life.
Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.
Deploy a contact centre solution that is fully optimised for your information systems and customer context.
Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.
Achieve rapid, seamless adoption of your contact centre and continuous, long-term improvements with Odigo as your expert partner.
Help your people rapidly transition to your new contact centre solution and build expert skills for the future.
Ensure your contact centre provides the highest level of service to your customers, without disruption.
on voice, email, chat, messaging, social media
dedicated to helping businesses grow
located in 100 countries
capable of working flexibly from various locations (e.g. home, office, call centre, anywhere)
As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.
Since we installed Odigo, our resolution rate has increased by 20%
Mr. Bricolage
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
KparK
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
OUI.sncf
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Malakoff Humanis
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Chronopost
*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
