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Customer experience as it was meant to be

Connect with your customers when and where they want to interact with you – from text messages to emails, phone calls to video, bots and more – through a single intuitive solution.

Customer experience as it was meant to be

Augment your agents and turn them into brand ambassadors. The numbers don’t lie ­– memorable customer experience is directly linked to rewarding agent experience. Find out the best ways to strengthen agent engagement and enhance their performance in our latest white paper.

Customer experience as it was meant to be

Odigo has been named a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Centre as a Service (CCaaS) provider to receive such Magic Quadrant positioning.

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Tailor-made CCaaS solutions that meet your customers’ needs

Maximise the value of your contact centre investment with Odigo services

Combine visionary contact centre technology with expert strategy and implementation consulting.
  • CX consulting

    Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.

    • Winning CX strategies
    • Leverage AI and automation
    • Successful omnichannel design
  • Integration services

    Deploy a contact centre solution that is fully optimised for your information systems and customer context.

    • Operationalise your data
    • Transition strategy
  • Professional services

    Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.

    • Minimise time to value (TTV)
    • Long-term support
    • Maximise return on investment (ROI)
  • Customer Success

    Achieve rapid, seamless adoption of your contact centre and continuous, long-term improvements with Odigo as your expert partner.

    • Business processes efficiency
    • Support your business goals
  • Odigo Academy

    Help your people rapidly transition to your new contact centre solution and build expert skills for the future.

    • Emphasis on practical training
    • Continuous skill development
  • Support

    Ensure your contact centre provides the highest level of service to your customers, without disruption.

    • 24/7/365 service
    • Premium package with a dedicated team
  • Winning CX strategies
  • Leverage AI and automation
  • Successful omnichannel design
  • Operationalise your data
  • Transition strategy
  • Minimise time to value (TTV)
  • Long-term support
  • Maximise return on investment (ROI)
  • Business processes efficiency
  • Support your business goals
  • Emphasis on practical training
  • Continuous skill development
  • 24/7/365 service
  • Premium package with a dedicated team

Our clients experience enterprise-class results

3bn+ interactions/year

on voice, email, chat, messaging, social media

200+ experts

dedicated to helping businesses grow

250+ clients

located in 100 countries

400,000+ users

capable of working flexibly from various locations (e.g. home, office, call centre, anywhere)

A global leader with a growing presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service, for the first year in which CCaaS has been measured in a global quadrant.

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.

What customers say about us and their Odigo solution

Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story
KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

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OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

Read the success story
Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

Read the success story
Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

Read the success story
  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

See Odigo cloud contact centre solutions in action

  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact centre efficiency
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*Gartner Magic Quadrant for Contact Center as a Service, Steve Blood | Drew Kraus, Pri Rathnayake, 9 November 2020. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from here. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.