Enterprise cloud contact centre
Odigo helps big organisations connect with individuals. It’s an omnichannel contact hub that cultivates the value in every conversation – building happy, productive relationships between your people and your customers.
This year, the cloud will be a must in all sectors of activity. The evangelisation phase has borne fruit, but a number of obstacles to migration remain. The challenge then becomes to support companies in this major change.
To design a high-performance chatbot that is able to provide the best possible customer experience, the most important thing is to make sure it is well-supported. By mobilising a wide array of skills and professions, you can ensure that your conversational agent is part of a global journey that nurtures its ability to understand natural language (NLU).
Why properly designed chatbots are still a tool of the future to provide the best possible customer experience?
Odigo* has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe (October 2019).
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. *From 2015-2018, it was named as Capgemini (Prosodie)
Malakoff Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.
OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.
