Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

We’ve got you


As the global leader in cloud contact centre solutions, we are experts in accelerating your company growth by improving your customer service management.

Our technology solutions provide all-encompassing customer service solutions, which are easy to integrate and keep track of.

We are continuously delivering CXellence and give you what you need, when you need it most.

3rd annual Odigo-Davies Hickman AI for CX survey

9 out of 10 business leaders confirm successful deployment of AI in contact centres and shows a growing support for investments in AI for CX. Find out more in the first of this 3-part eBook series.

Discover more in eBook #1

Odigo on Get out of Wrap episode #129

Richard Gregory reflects on changing expectations, personal experience and how vulnerability and empathy influence customers, agents and the use of technology.

1 / 0

A European CCaaS leader with a growing global presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you, or reach out to our headquarters for support in transforming your CX.

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.

Download the report

Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.

Download the report

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report.

Download the report

Our clients experience enterprise-class results

3bn+

interactions/year on voice, email, chat, messaging, social media

250+

experts dedicated to helping businesses grow

250+

clients located in 100 countries

+150k

active users

What customers say about us and their Odigo solution

Luminus
The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Stephan Cludts
Manager Customer Experience & Care

Read the success story
Please accept marketing cookies to watch this video.
Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story
Please accept marketing cookies to watch this video.
KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

Read the success story
Please accept marketing cookies to watch this video.
OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

Read the success story
Please accept marketing cookies to watch this video.
Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

Read the success story
Please accept marketing cookies to watch this video.
Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

Read the success story
Please accept marketing cookies to watch this video.
  • Luminus
  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

Tailor-made CCaaS solutions that meet your customers’ needs

Maximise the value of your contact centre investment with Odigo services

Combine visionary contact centre technology with expert strategy and implementation consulting.
  • CX consulting

    Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.

    • Winning CX strategies
    • Leverage AI and automation
    • Successful omnichannel design
  • Integration services

    Deploy a contact center solution that is fully optimized for your information systems and customer context.

    • Operationalize your data
    • Transition strategy
  • Professional services

    Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.

    • Minimize time to value (TTV)
    • Long-term support
    • Maximize return on investment (ROI)
  • Customer Success

    Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.

    • Business processes efficiency
    • Support your business goals
  • Odigo Academy

    Help your people rapidly transition to your new contact center solution and build expert skills for the future.

    • Emphasis on practical training
    • Continuous skill development
  • Support

    Ensure your contact center provides the highest level of service to your customers, without disruption.

    • 24/7/365 service
    • Premium package with a dedicated team
  • Winning CX strategies
  • Leverage AI and automation
  • Successful omnichannel design
  • Operationalize your data
  • Transition strategy
  • Minimize time to value (TTV)
  • Long-term support
  • Maximize return on investment (ROI)
  • Business processes efficiency
  • Support your business goals
  • Emphasis on practical training
  • Continuous skill development
  • 24/7/365 service
  • Premium package with a dedicated team

See Odigo cloud contact centre solutions in action

Show more
  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact centre efficiency
Request a demo

*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.