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As the global leader in cloud contact centre solutions, we are experts in accelerating your company growth by improving your customer service management. Our technology solutions provide all-encompassing customer service solutions, which are easy to integrate and keep track of.We are continuously delivering CXellence and give you what you need, when you need it most.
9 out of 10 business leaders confirm successful deployment of AI in contact centres and shows a growing support for investments in AI for CX. Find out more in the first of this 3-part eBook series.
Richard Gregory reflects on changing expectations, personal experience and how vulnerability and empathy influence customers, agents and the use of technology.
As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you, or reach out to our headquarters for support in transforming your CX.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report.
interactions/year on voice, email, chat, messaging, social media
experts dedicated to helping businesses grow
clients located in 100 countries
The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Link cross-channel interactions with each customer into meaningful conversations.
Automation improves customer experience, maximizes agent efficiency and boosts contact center performance.
Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
Artificial intelligence (AI) can help your agents work more efficiently and deliver frictionless self-service for customers.
Happy agents make happy customers. Maximize agent engagement for satisfying customer and agent experiences.
Contact center optimization improves your business performance. We can help you turn your contact center KPIs into growth drivers.
Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability.
Give your customers, agents and supervisors the same high-quality user experiences they expect from the consumer tools and platforms they use in everyday life.
Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.
Deploy a contact center solution that is fully optimized for your information systems and customer context.
Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.
Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.
Help your people rapidly transition to your new contact center solution and build expert skills for the future.
Ensure your contact center provides the highest level of service to your customers, without disruption.
*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
We provide the customer service solutions to make your customers feel valued.