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Engage with your customers via a video solution integrated into your contact centre

Enhance the effectiveness of customer service interactions with document co-browsing and face-to-face support.

 Video can set your contact centre apart

Enrich customer and agent experiences with:

  • Reduced customer effort due to fewer transfers.
  • Optimised performance with lower average handle time (AHT).
  • Personalised customer care since agents see what customers see.
  •  Increased savings of up to 75%* through zero on-site interventions

    (*based on proprietary Odigo data)

Contact centre video provides more than fast customer service


Share screens and enable your contact centre agents to use video for personalised support.

File sharing

Send documents and multimedia files.

Video toolbox

Empower your contact centre agents to resolve complex issues over video with tools to point, measure, draw, annotate, pause and zoom.

Live chat

Enable your contact centre agents to initiate a live chat over video and send specific links or files.

See how Odigo video solutions can help your contact centre

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  • Proactive outreach
  • Real-time performance feedback
  • Flexible deployment
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Better performance on every channel


Strengthen your abilities to deal with this increasingly crucial customer service channel.


Send accurate responses to complex customer service queries and avoid potential overloads.

Live chat

Provide timely and context-based support from your virtual or human customer service agents.

Social media

Improve communication with customers on emerging channels.

Instant messaging

Respond to customers’ needs in real-time.


Cut wait times and communicate with all customers, on any phone.