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Odigo – CX awards and recognition

Over the years, Odigo solutions have received CX awards and recognition from industry analysts. Discover a few of these achievements below.

Odigo – top CX awards and recognition

Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.

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Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.

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Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022 report.

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A word from our leadership team

Erwan Le Duff
The recognition of Odigo as a global Leader in the 2022 ISG Provider Lens™ CCaaS report makes us very proud. Odigo contact centre solutions offers a new customer relationship model where technology solutions are inspired by empathy. That’s the way Odigo works, our customer’s business objectives become ours.
Erwan Le Duff
Chief Executive Officer at Odigo
Thibaud Pietri
[We] are proud to be the only European Contact Centre as a Service (CCaaS) provider named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service. We believe our cutting-edge innovations in artificial intelligence (AI) and natural language understanding (NLU) distinguish Odigo as a forward-thinking player on the world market.
Thibaud Pietri
Chief Product Officer

Odigo – CX awards and recognition through the years

2014

Positioned for the first time as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe

2019

Chosen as a Google Tech Partner

2019

Recognised as Cloud Partner of the Year – Verint

2020

Named a Leader in the ISG provider Lens™ CCaaS 2020

2020

Declared a CSAT Leader in the MARKESS by exaegis VSi

2020

Positioned as a Visionary in 2020 Gartner Magic Quadrant for Contact Center as a Service

2020

Recognised as Cloud Partner of the Year – Verint (2nd year in a row)

2021

A Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.

2021

Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.

2021

Odigo reinforces its position as a global Leader in the ISG Provider Lens™ Contact Centre as a Service 2021 report.

2022

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022 report for the third consecutive year.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

Our clients’ accomplishments are the best CX awards