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Data is essential to understanding how your contact centre is performing, but it can be hard to interpret. Odigo supervision solutions present the information your supervisors need in a form they can instantly understand, enabling them to take rapid action to keep performance on track.
Equip your supervisors with dashboards customised to present the information relevant to their area of responsibility.
Deploy one-click access to in-depth agent activity and traffic monitoring views, giving your supervisors fine-grained visibility and control in these critical areas.
Make performance issues immediately visible to your supervisors with a customisable alert feature.
Enable supervisors to track the development and resolution of performance issues with alert status colour coding.
Adopt a data-driven approach that operationalises your customer information.
Capture all your vocal interactions for easy transcription and analysis.
Tracking the right KPIs enables the real-time assessment, coaching and training that improves contact centre agent performance.
Empower your agents with the flexibility to schedule, swap and bid for shifts.