Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Connect all your voice and digital channels with a cloud contact centre solution that delivers frictionless customer journeys, increases customer satisfaction and elevates agent experience.
Adopt intelligent automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.
Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.
Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximise operational effectiveness.
Engage your customers, agents and supervisors alike with an OdigoTM solution that is intuitive and easy-to-use.
Increase contact centre efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organise staff with workforce management.
Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.
Empower your users with an intuitive, data-driven Odigo solution that delivers increased visibility, convenience and control, while letting well-crafted UX drive agent satisfaction and effectiveness.
Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centres around the world, we help our clients transform their customer experience locally and support their international expansion strategies.
Industry: Express delivery
Industry: Media & Entertainment
Industry: Digital tourism
Markets: Asia Europe South America
Industry: Financial Services and Insurance
Industry: Public Sector
Odigo is officially one of UK’s Best Workplaces™ for Women!
Odigo is officially one of UK’s Best Workplaces™ for Wellbeing!