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My Odigo

Find your Odigo solution

Visionary cloud Contact Centre as a Service (CCaaS) solutions that connect all your channels through one intuitive interface.

See Odigo in action

Odigo cloud contact centre solutions enable you to deliver the personalised customer experience your customers want

Omnichannel

Connect all your voice and digital channels with a cloud contact centre solution that delivers frictionless customer journeys, increases customer satisfaction and elevates agent experience.

Automation

Adopt intelligent automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.

Routing

Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.

Artificial Intelligence (AI)

Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximise operational effectiveness.

Engagement

Engage your customers and agents alike with an OdigoTM solution that is intuitive and easy-to-use.

Performance and optimisation

Increase contact centre efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organise staff with workforce management.

Cloud-based solutions

Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.

User experience

Empower your users with an intuitive, data-driven Odigo solution that delivers increased visibility, convenience and control, while letting well-crafted UX drive agent satisfaction and effectiveness.

A global leader with a growing presence

Odigo solutions and strategies help over 250 clients achieve customer experience success in 100 countries around the world.

Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centres around the world, we help our clients transform their customer experience locally and support their international expansion strategies.

Experience Odigo CCaaS solution – get your free trial

  • Personalised customer journey
  • Improved agent performance
  • Reduced customer churn
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Solving real-world challenges with Odigo cloud contact centre solutions

Malakoff Humanis Isabelle Rault-Diamé
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

Chronopost Frédéric Bernard
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

  • Malakoff Humanis
  • Chronopost
  • Mr. Bricolage
  • KparK
  • OUI.sncf

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.

See Odigo cloud contact centre solutions in action

  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact centre efficiency
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