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Connect all your voice and digital channels with a cloud contact centre solution that delivers frictionless customer journeys, increases customer satisfaction and elevates agent experience.
Adopt intelligent automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.
Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.
Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximise operational effectiveness.
Engage your customers and agents alike with an OdigoTM solution that is intuitive and easy-to-use.
Increase contact centre efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organise staff with workforce management.
Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.
Empower your users with an intuitive, data-driven Odigo solution that delivers increased visibility, convenience and control, while letting well-crafted UX drive agent satisfaction and effectiveness.
Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centres around the world, we help our clients transform their customer experience locally and support their international expansion strategies.
Industry: Express delivery
Industry: Media & Entertainment
Industry: Digital tourism
Markets: Asia Europe South America
Industry: Financial Services and Insurance
Industry: Public Sector
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service, for the first year in which CCaaS has been measured in a global quadrant.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.