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What our clients say about Odigo

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The Odigo™ solution gives us access to insights we didn’t have.
Sébastien Passedouet
Director of Services and Customer Relations PMU
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The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Stephan Cludts
Manager Customer Experience & Care
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Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director
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Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager
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Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director
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14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director
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We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director
Showing 8 matching results (Page 1 of 1)
DHL Parcel Industry: Logistics Market: Europe
Scope:
Voice Outbound Call management / IVR Workforce management CRM integration Global Voice Network
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PMU Industry: Media & Electronics Market: France
Scope:
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Luminus Industry: Utilities Market: Benelux
Scope:
Omnichannel Routing
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OUI.sncf Industry: Digital tourism Market: Europe
Scope:
Payment IVR
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Mr Bricolage Industry: Retail Market: France
Scope:
Payment IVR Routing Recording
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KparK Industry: Retail Market: France
Scope:
Payment IVR Recording Omnichannel Routing
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Malakoff Humanis Industry: Insurance Market: France
Scope:
Voice Natural Language Understanding Routing Call management / IVR Recording
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Chronopost Industry: Express delivery Market: France
Scope:
Voice Omnichannel Bot Payment IVR Automated call distribution (ACD) Skills management
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