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14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Malakoff Humanis
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Chronopost
Since we installed Odigo, our resolution rate has increased by 20%
Mr. Bricolage
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
KparK
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
OUI.sncf
