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My Odigo

Maximise the value of your contact centre investment with Odigo services

Align your cloud Contact centre as a Service (CCaaS) solution with your business goals by leveraging Odigo expertise in customer experience, IT, telecoms, integration and more.

Combine visionary contact centre technology with expert strategy and implementation consulting

Odigo doesn’t just deliver cutting-edge software. Our integration and customer experience consulting services help you leverage that software into an end-to-end solution that is ideal for your business.

Technology expertise

Seamlessly and rapidly unify your cloud contact centre with your IT landscape thanks to Odigo Integration and Professional services.

Odigo eXperience Services

Build use cases, bots, agent coaching and CX strategies to deliver outstanding customer service.

Adopt the right contact centre strategies for your business from day one

Professional services

Design the optimal configuration of Odigo CCaaS capabilities for your business needs and launch your new solution rapidly and efficiently to minimise time to value (TTV).

Integration services

Deploy a solution that is fully optimised for your information systems and customer context, and adopt the transition strategy that is right for your business.

CX consulting

Get expert support in planning, creating and maintaining customer experience excellence at the core of your cloud contact centre solution.

Customer Success

Achieve rapid, seamless adoption of your Odigo CCaaS solution and continuous improvement with change management and customer success coaching.

Odigo Academy

Help your agents rapidly transition to your new contact centre solution and build expert skills for the future.

Support

Ensure your contact centre can provide the highest level of service to your customers without disruption thanks to 24/7/365 support.

We pride ourselves on our ability to offer our clients expert services in every area of contact centre solutions, from planning to deployment to building valuable results over the long term. Our services leverage 20 years of experience delivering CCaaS solutions for over 200 clients in every sector.
Philippe Graimon Design Authority Manager | Services & Operations at Odigo
Philippe Graimon

Odigo services driving business success

Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story
KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
François Banse
Digital and Field Marketing Manager

KparK

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OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

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Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

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Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

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  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

The world’s leading analyst firms rank Odigo solutions highly

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service, for the first year in which CCaaS has been measured in a global quadrant.

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Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.

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A global CX leader with a growing presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.

Learn more about how Odigo services can help your business grow

  • Achieve outstanding customer experience
  • Leverage 20 years of contact centre expertise
  • Maximise return on investment
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