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Seamlessly and rapidly unify your cloud contact centre with your IT landscape thanks to Odigo Integration and Professional services.
Build use cases, bots, agent coaching and CX strategies to deliver outstanding customer service.
Design the optimal configuration of Odigo CCaaS capabilities for your business needs and launch your new solution rapidly and efficiently to minimise time to value (TTV).
Deploy a solution that is fully optimised for your information systems and customer context, and adopt the transition strategy that is right for your business.
Get expert support in planning, creating and maintaining customer experience excellence at the core of your cloud contact centre solution.
Achieve rapid, seamless adoption of your Odigo CCaaS solution and continuous improvement with change management and customer success coaching.
Help your agents rapidly transition to your new contact centre solution and build expert skills for the future.
Ensure your contact centre can provide the highest level of service to your customers without disruption thanks to 24/7/365 support.
We pride ourselves on our ability to offer our clients expert services in every area of contact centre solutions, from planning to deployment to building valuable results over the long term. Our services leverage 20 years of experience delivering CCaaS solutions for over 200 clients in every sector.
Industry: Express delivery
Industry: Digital tourism
Markets: Asia Europe South America
Industry: Public Sector
Industry: Financial Services and Insurance
The Odigo™ solution gives us access to insights we didn’t have.
The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.