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Odigo is one of just 12 CCaaS providers featured in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS report—and one of only two European vendors recognised by the leading analyst firm.
Ziptone, a leading independent customer contact publication, surveyed over 70 European CCaaS vendors and conducted deep research into their technology stacks, compliance posture, and operational transparency.
In 2023, Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022 report.
Positioned for the first time as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe
Chosen as a Google Tech Partner
Recognised as Cloud Partner of the Year – Verint
Named a Leader in the ISG provider Lens™ CCaaS 2020
Declared a CSAT Leader in the MARKESS by exaegis VSi
Positioned as a Visionary in 2020 Gartner Magic Quadrant for Contact Center as a Service
Recognised as Cloud Partner of the Year – Verint (2nd year in a row)
A Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo reinforces its position as a global Leader in the ISG Provider Lens™ Contact Centre as a Service 2021 report.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022 report for the third consecutive year.
Recognised as European CCaaS provider of choice for replacing on-premises solutions on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2023
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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