Businesses building winning customer experience strategies with Odigo

Testimonials

What our clients say about Odigo

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The Odigo™ solution gives us access to insights we didn’t have.

Sébastien Passedouet

Director of Services and Customer Relations

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The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.

Stephan Cludts

Manager Customer Experience & Care

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Since we installed Odigo, our resolution rate has increased by 20%.

Chantal Guilmain

Digital and Client UX Director

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Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships

François Banse

Digital and Field Marketing Manager

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Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.

François Julia

Customer Relationships Director

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14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.

Isabelle Rault-Diamé

Customer Relationships Director

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We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.

Frédéric Bernard

Customer Experience Director

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Showing 8 matching results (Page 1 of 1)

DHL Parcel Industry: Logistics Market: Europe

Scope:

Voice Outbound Call management / IVR Workforce management CRM integration Global Voice Network

PMU Industry: Media & Entertainment Market: France

Scope:

Omnichannel Automation

Luminus Industry: Utilities Market: Benelux

Scope:

Omnichannel Routing

OUI.sncf Industry: Transport and Mobility Market: Europe

Scope:

Payment IVR

Mr Bricolage Industry: Retail Market: France

Scope:

Payment IVR Routing Recording

KparK Industry: Retail Market: France

Scope:

Payment IVR Recording Omnichannel Routing

Malakoff Humanis Industry: Financial Services and Insurance Market: France

Scope:

Voice Natural Language Understanding Routing Call management / IVR Recording

Chronopost Industry: Logistics Market: France

Scope:

Voice Omnichannel Bot Payment IVR Automated call distribution (ACD) Skills management