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Odigo – CX awards and recognition

Over the years, Odigo solutions have received CX awards and recognition from industry analysts. Discover a few of these achievements below.

Odigo – top CX awards and recognition

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.

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Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.

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A word from our leadership team

Erwan Le Duff
“We are extremely proud to be recognized as a Leader in the ISG Provider Lens™ Contact Center as a Service – CX 2020 Global Quadrant Report. As the only European company named to this prestigious list, it gives us great satisfaction to know that our teams’ commitment to developing open, innovative CCaaS solutions that enrich customer and agent experiences is appreciated by ISG.”
Erwan Le Duff
Chief Executive Officer

Thibaud Pietri
“[We] are proud to be the only European Contact Center as a Service (CCaaS) provider named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service. We believe our cutting-edge innovations in artificial intelligence (AI) and natural language understanding (NLU) distinguish Odigo as a forward-thinking player on the world market.”
Thibaud Pietri
Chief Product Officer

Odigo – CX awards and recognition through the years

2014

Positioned for the first time as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe

2019

Chosen as a Google Tech Partner

2019

Recognized as Cloud Partner of the Year – Verint

2020

Named a Leader in the ISG provider Lens™ CCaaS 2020 report

2020

Declared a CSAT Leader in the MARKESS by exaegis VSi

2020

Positioned as a Visionary in 2020 Gartner Magic Quadrant for Contact Center as a Service

2020

Recognized as Cloud Partner of the Year – Verint (2nd year in a row)

*Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Our clients’ accomplishments are the best CX awards

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Malakoff Humanis Industry: Financial Services and Insurance Market: France Read more