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Connect all your voice and digital channels with CCaaS solutions that orchestrate omnichannel customer journeys, increase customer satisfaction and elevates agent experience.
Drive agile automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.
Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best suited to assist them.
Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximise operational effectiveness.
Increase contact centre efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organise staff with workforce management.
Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.
Odigo is the a global CCaaS provider that acts as an integrator and telecom operator – so you can be sure that with us you can get market-leading voice call quality! With offices, points of presence (PoP) and data centres around the world, we help our clients transform their customer experience locally and support their international expansion strategies.
Odigo is one of just 12 CCaaS providers featured in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS report—and one of only two European vendors recognised by the leading analyst firm.
Ziptone, a leading independent customer contact publication, surveyed over 70 European CCaaS vendors and conducted deep research into their technology stacks, compliance posture, and operational transparency.
With nearly 40 years of experience in the market, Odigo provides Cloud Contact Center solutions to some of the largest customer experience operations in Europe
Built in Europe for European priorities of enhanced security, EU-hosting and GDPR compliance, Odigo supports more than 3 billion interations per year
Supporting clients with operations in over 100 countries around the world, as well as more than 150,000 users on the platform 365 days per year
With 64.1% of inbound interactions still taking place via phone (ContactBabel 2025 data) we provide an industry-setting phone call quality standard with a Mean Opinion Score (MOS) of 4.36+
Odigo is one of only 12 CCaaS providers analysed in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS — and the only EU-based CCaaS vendor considered in the report
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