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Connect all your voice and digital channels with a cloud contact center solution that delivers frictionless customer journeys, increases customer satisfaction and elevates agent experience.
Adopt intelligent automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.
Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.
Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximize operational effectiveness.
Engage your customers and agents alike with an OdigoTM solution that is intuitive and easy-to-use.
Increase contact center efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organize staff with workforce management.
Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.
Empower your users with an intuitive, data-driven Odigo solution that delivers increased visibility, convenience and control, while letting well-crafted UX drive agent satisfaction and effectiveness.
Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centers around the world, we help our clients transform their customer experience locally and support their international expansion strategies.
Industry: Financial Services and Insurance
Industry: Media & Entertainment
Industry: Transport and Mobility
The Odigo™ solution gives us access to insights we didn’t have.
The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Since we installed Odigo, our resolution rate has increased by 20%.
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.