The power of AI, for exceptional customer journeys

Automate your processes, support your agents and enhance your customer experiences with Odigo AI Orchestrator

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Automate processes
Empower agents
Enhance customer experience
Reduce waiting times

One tool for all your channels

Together they’re stronger! Odigo AI Orchestrator automatically integrates with all your channels to give you 360° visibility, seamless customer journeys and the full power of AI for voice, email, chat and instant messaging. Welcome to the era of intelligent omnichannel customer service!

Results from clients who’ve adopted AI Orchestrator

Up to 50 seconds per call in agent time saved for qualification

Up to 20% reduction in intra-agent call transfers

Up to 40% reduction in calls handled by agents for a given call volume

Up to 33% reduction in customer service interactions

Key features

AI is at the heart of new customer relationship processes. Odigo AI Orchestrator coordinates your different bots and AI-enabled technologies for better synergy and improved customer journeys.

Qualification

Qualify your incoming calls more effectively thanks to one of the most powerful Natural Language Understanding (NLU) models in the industry.

Call context

Establish more detailed call contexts by detecting the customer’s tone of voice (sentiment analysis) to optimise call qualification.

360° view and automation

Odigo AI Orchestrator can connect to other information and automation systems, enabling agents to provide more accurate responses.

Autonomy

Administrators and supervisors gain greater autonomy and can design conversational scenarios for their omnichannel bots more quickly, easily and effectively.

AI-generated call summaries

Configure your preferred style, then let AI create clear, consistent summaries in seconds. Save agent time, reduce errors, and boost insight.

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Find our more about the latest AI Orchestrator capabilities in our blogs

December 12, 20243 AI is transforming instant messaging in customer service

With WhatsApp and instant messaging (IM) firmly part of daily life, discover how AI-enhanced IM can help you meet customers where they are while reducing cost-to-serve and streamlining customer service management.

October 9, 20245 Email is evolving and automating with AI!

Email is evolving thanks to Artificial Intelligence. This essential customer service channel now enables more personalisation, better request classification, and automated exchanges, all while retaining its simplicity. But how can businesses maximise its potential?

October 8, 20246 Generative AI is powering the next generation of chatbots

Once the realm of science fiction, talking to a computer has become commonplace. Yet, customer satisfaction with chatbots remains mixed — is generative AI the solution?

Would you like to know how Odigo AI Orchestrator improves the ROI of your AI investments?

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