AI-driven CCaaS software for high-performance customer relations
Centralize all your channels, automate your journeys with AI and offer your customers an omnichannel, memorable experience.
THEY TRUST US
Contact center software publisher
A European CCaaS solution to optimize your customer relations
Designed for deployment from 5 to +50,000 users, our solution used by 350 customers worldwide, centralizes all your customer touchpoints in a single interface. It transforms every interaction into value: intelligent automation, strategic insights and optimized campaigns, while respecting your data sovereignty and RGPD compliance.
Offers tailored to your business challenges
Efficiently orchestrate your customer journeys
Solutions tailored to your size and ambitions.
- SME/ETI
Odigo CCaaS Essential
The simplified contact center, from 5 to 500 users
- Voice and digital channel management
- Intuitive interface
- Deployment in 6 weeks
- IT cost reduction
- AI-ready architecture
- Simultaneous monthly peak billing
- Major Groups
Odigo CCaaS Enterprise
Large-scale unified contact centers, from 500 to +5,000 users
- Complete software solution
- Unified, intuitive interface
- Integrated AI
- Customizable to your needs
- Advanced integrations (CRM, WFM, etc.)
- Billing per agent appointed
- All services
Odigo CXaaS
The complete omnichannel contact center, from 1,000 to +50,000 users
- Complete software solution
- Connection extended to all company employees
- PC & mobile
- Omnichannel and conversational
- Strategic Insights (VOC)
- Billing per agent appointed
AUTONOMOUS AGENTS
The Agentic AI offer: more than AI,
an autonomous agent
anticipates and acts autonomously to solve customer problems.
01
Anticipating demand
AI anticipates customers’ needs before they express them.
02
Agent load reduction
Intelligent automation of repetitive tasks.
03
Unified multichannel
Voice, chat and email managed by a single AI agent.
IN FIGURES
Concrete results for our customers
Measurable results that transform contact center performance. Up to :
PRIZES & AWARDS
Recognized by market analysts
Odigo is recognized by analysts as a reliable, high-performance solution in its field.
This recognition underscores its ability to meet business needs and deliver concrete, measurable results.
2025 CCaaS Made in Europe – Market Overview
Frost & Sullivan 2023
Odigo news
WHAT MAKES ODIGO UNIQUE
Why choose Odigo?
Your trusted partner for a lasting transformation of your customer experience.
European leader in CCaaS & CXaaS
Backed by 40 years of innovation and solid French roots, Odigo has established itself as a benchmark player in Europe. Our unique model (we are a software publisher, integrator and telecom operator) combined with our financial stability (164 M€ in revenues), ensures you a long-term partnership with a leader recognized for its excellence in customer relations.
+20 years of AI innovation
Developing artificial intelligence (AI) solutions has been at the heart of our business for over 20 years. This unique experience gives us in-depth mastery of the technologies that make all the difference (Agentic AI, GenAI, Natural Language). For you, this means benefiting from proven, high-performance solutions that create immediate value.
Sovereign cloud
In a world where data control is crucial, we offer a sovereign, replicated, high-availability (active/active) cloud infrastructure for seamless service continuity. Hosted in Europe, your data is protected by the most stringent certifications: RGPD, ISO 27001, ISO 9001and HDS .
Robust, scalable platform
Our solution is designed to grow with you, whether you have 5 or over 50,000 agents. The robust architecture of our platform ensures exceptional voice quality with an MOS (Mean Opinion Score) of 4.36, and can handle peak activity of up to 12 million calls per day.
Proximity and expertise
Behind the performance of our technology lies the commitment of our 700 experts. Based in Europe, our business experts understand your needs and support you in transforming your relationship model. This is our vision of partnership: combining high-level technical expertise with the human touch that makes all the difference.
A partner you can trust
From SMEs to multinationals, over 350 companies operating in 100 countries rely on our solutions. With 155,000 active users managing millions of interactions, our platform has proven its reliability and ability to meet the most varied requirements, anywhere in the world.
READY TO TRANSFORM YOUR
CUSTOMER EXPERIENCE?
Centralize your customer interactions on an AI-driven CX platform
Take advantage of European contact center software to unify your communications, reduce agent workload and deliver a proactive, personalized and efficient customer experience.