Cookie settings

Demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

A Visionary recognized in the Magic Quadrant

Odigo has been named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service* – two years in a row.

Customer experience as it was meant to be

Augment your agents and turn them into brand ambassadors. The numbers don’t lie ­– memorable customer experience is directly linked to rewarding agent experience. Find out the best ways to strengthen agent engagement and enhance their performance in our latest white paper.

Customer experience as it was meant to be

Connect with your customers when and where they want to interact with you – from text messages to emails, phone calls to video, bots and more – through a single intuitive solution.

1 / 0

Customized, robust and agile CCaaS solutions that meet your customers’ needs

Maximize the value of your contact center investment with Odigo services

Combine visionary contact center technology with expert strategy and implementation consulting.
  • CX consulting

    Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.

    • Winning CX strategies
    • Leverage AI and automation
    • Successful omnichannel design
  • Integration services

    Deploy a contact center solution that is fully optimized for your information systems and customer context.

    • Operationalize your data
    • Transition strategy
  • Professional services

    Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.

    • Minimize time to value (TTV)
    • Long-term support
    • Maximize return on investment (ROI)
  • Customer Success

    Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.

    • Business processes efficiency
    • Support your business goals
  • Odigo Academy

    Help your people rapidly transition to your new contact center solution and build expert skills for the future.

    • Emphasis on practical training
    • Continuous skill development
  • Support

    Ensure your contact center provides the highest level of service to your customers, without disruption.

    • 24/7/365 service
    • Premium package with a dedicated team
  • Winning CX strategies
  • Leverage AI and automation
  • Successful omnichannel design
  • Operationalize your data
  • Transition strategy
  • Minimize time to value (TTV)
  • Long-term support
  • Maximize return on investment (ROI)
  • Business processes efficiency
  • Support your business goals
  • Emphasis on practical training
  • Continuous skill development
  • 24/7/365 service
  • Premium package with a dedicated team

Our clients experience enterprise-class results

3bn+ interactions/year

on voice, email, chat, messaging, social media

200+ experts

dedicated to helping businesses grow

250+ clients

located in 100 countries

400,000+ users

capable of working flexibly from various locations (e.g. home, office, call center, anywhere)

A global leader with a growing presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.

Download the report

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.

Download the report

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.

Download the report

What customers say about us and their Odigo solution

Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story
KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships
François Banse
Digital and Field Marketing Manager

KparK

Read the success story
OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

Read the success story
Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

Read the success story
Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

Read the success story
  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

See Odigo cloud contact center solutions in action

  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact center efficiency
Request a demo

*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.