Client conversations: the channel should no longer be an issue
Customers want to be able to talk or write to brands anywhere and at anytime, and expect timely answers. Brands need to shift their attention away from an increasingly irrelevant focus on channels, and instead offer a seamless integration of all customer interactions within a single, memorable conversation. Does your brand hope to write a shared, long-lasting story with its customers? Adopt a channel-less approach.
Current circumstances have forced many contact centers to switch their agents to remote work as part of their business continuity plans. It is legitimate for companies to question the consequences of this transition. Is it easy to implement? What are the security-related risks? Can your customer service really be fully supported by agents and supervisors working from home?
Customizing customer relationships is no longer optional. In a digital world where conversations with brands start on one channel, move to a second and end on a third, it is a must. Curious about intelligently combining customization and automation on phone channels within customer journeys? Read on to find out.
It's not easy for brands to meet customers' rising expectations. What’s the best way to offer them a rewarding experience and a consistent customer journey? By leveraging a Contact Center as a Service (CCaaS) solution that allows brands to shift their focus from channels towards a seamless integration of all customer interactions within a single conversation.
Odigo* has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe (October 2019).
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. *From 2015-2018, it was named as Capgemini (Prosodie)
Malakoff Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.
OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.
