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Odigo has been named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service – two years in a row.
The numbers don’t lie – memorable customer experience is directly linked to rewarding agent experience. Find out the best ways to strengthen agent engagement and enhance their performance in our latest white paper.
Connect with your customers when and where they want to interact with you – from text messages to emails, phone calls to video, bots and more – through a single intuitive solution.
Link cross-channel interactions with each customer into meaningful conversations.
Automation improves customer experience, maximizes agent efficiency and boosts contact center performance.
Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
Artificial intelligence (AI) can help your agents work more efficiently and deliver frictionless self-service for customers.
Happy agents make happy customers. Maximize agent engagement for satisfying customer and agent experiences.
Contact center optimization improves your business performance. We can help you turn your contact center KPIs into growth drivers.
Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability.
Give your customers, agents and supervisors the same high-quality user experiences they expect from the consumer tools and platforms they use in everyday life.
Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.
Deploy a contact center solution that is fully optimized for your information systems and customer context.
Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.
Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.
Help your people rapidly transition to your new contact center solution and build expert skills for the future.
Ensure your contact center provides the highest level of service to your customers, without disruption.
on voice, email, chat, messaging, social media
dedicated to helping businesses grow
located in 100 countries
capable of working flexibly from various locations (e.g. home, office, call center, anywhere)
As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.
Since we installed Odigo, our resolution rate has increased by 20%.
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
*Gartner Magic Quadrant for Contact Center as a Service, Steve Blood | Drew Kraus, Pri Rathnayake, 9 November 2020. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from here. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.