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Challenges and the future of NLP in contact center 

Discover what European executives say about their NLP projects and plans in ebook 2 of the AI for CX survey findings. 

Odigo is named Global Leader in the ISG Provider Lens™ CCaaS 2022 report 

For the third year in a row, Odigo has been recognized by ISG as a Global Leader. Read all about it in the ISG Provider Lens™ Contact Center as a Service 2022 report. 

Odigo named the leader for growth in the Frost Radar™: EU CCaaS Market, 2021

Openness, scalability and robustness are recognized as Odigo’s main strengths in the Frost & Sullivan Frost Radar™.

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A european CCaaS leader with a growing global presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.

Some of the world’s leading analyst firms rank Odigo solutions highly

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022.

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Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.

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Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.

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Our clients experience enterprise-class results

+3bn

interactions/year on voice, email, chat, messaging, social media

+250

experts dedicated to helping businesses grow

+250

clients located in 100 countries

+150k

active users

What customers say about us and their Odigo solution

PMU
The Odigo™ solution gives us access to insights we didn’t have.
Sébastien Passedouet
Director of Services and Customer Relations

PMU

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Luminus
The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Stephan Cludts
Manager Customer Experience & Care

Luminus

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Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

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KparK
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships
François Banse
Digital and Field Marketing Manager

KparK

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OUI.sncf
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

OUI.sncf

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Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

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Chronopost
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Chronopost

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  • PMU
  • Luminus
  • Mr. Bricolage
  • KparK
  • OUI.sncf
  • Malakoff Humanis
  • Chronopost

Customized, robust and agile CCaaS solutions that meet your customers’ needs

Maximize the value of your contact center investment with Odigo services

Combine visionary contact center technology with expert strategy and implementation consulting.
  • CX consulting

    Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them.

    • Winning CX strategies
    • Leverage AI and automation
    • Successful omnichannel design
  • Integration services

    Deploy a contact center solution that is fully optimized for your information systems and customer context.

    • Operationalize your data
    • Transition strategy
  • Professional services

    Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness.

    • Minimize time to value (TTV)
    • Long-term support
    • Maximize return on investment (ROI)
  • Customer Success

    Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner.

    • Business processes efficiency
    • Support your business goals
  • Odigo Academy

    Help your people rapidly transition to your new contact center solution and build expert skills for the future.

    • Emphasis on practical training
    • Continuous skill development
  • Support

    Ensure your contact center provides the highest level of service to your customers, without disruption.

    • 24/7/365 service
    • Premium package with a dedicated team
  • Winning CX strategies
  • Leverage AI and automation
  • Successful omnichannel design
  • Operationalize your data
  • Transition strategy
  • Minimize time to value (TTV)
  • Long-term support
  • Maximize return on investment (ROI)
  • Business processes efficiency
  • Support your business goals
  • Emphasis on practical training
  • Continuous skill development
  • 24/7/365 service
  • Premium package with a dedicated team

See Odigo cloud contact center solutions in action

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  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact center efficiency
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*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.