Enterprise cloud contact center

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

The only European company to receive such a prestigious honor, Odigo has always been committed to delivering open and robust omnichannel solutions that enrich our clients’ customer experience and elevate agent engagement and performance. Download your complimentary copy of the report to learn how Odigo compares to other solutions and check out ISG’s latest insights about the CCaaS market.

Data, NLP, and sentiment analysis – customer experience gamechangers

Data, NLP, and sentiment analysis – customer experience gamechangers

Delivering rewarding customer experience (CX) is not just a nice turn of phrase ¬– it is crucial to organizations’ efforts to attract customers and build loyalty. Combining human expertise with the precision of cutting-edge technology is the way forward, with more companies leveraging data and sentiment analysis to gain a more complete view of their customers. Understanding customers’ needs is the only way to exceed their expectations.

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Build your story with your customers as you engage with them in conversation

Build your story with your customers as you engage with them in conversation

It's not easy for brands to meet customers' rising expectations. What’s the best way to offer them a rewarding experience and a consistent customer journey? By leveraging a Contact Center as a Service (CCaaS) solution that allows brands to shift their focus from channels towards a seamless integration of all customer interactions within a single conversation.

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Contact centers post-COVID-19 will change – here’s how

Contact centers post-COVID-19 will change – here’s how

What will be the short and long-term impact of COVID-19 on organizations’ operations? Does this challenging time provide an opportunity for contact center managers to implement needed changes that have been put on the back burner? Find out which three crucial components will shape contact centers moving forward.

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Recognitions

Gartner recognition

Odigo* has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe (October 2019).

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.   *From 2015-2018, it was named as Capgemini (Prosodie)

Why people trust Odigo

Malakoff Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.

OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.

KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.