Enterprise cloud contact center

Customer experience as it was meant to be

Odigo helps big organizations connect with individuals. It’s an omnichannel contact hub that cultivates the value in every conversation – building happy, productive relationships between your people and your customers.

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Interconnectedness – the solution to its own problem

The evolution of technology has made it possible to manage customer interaction on a single, interconnected channel. In an era where communication between organizations and their individual customers is fuelling an increased number of interactions, why not use smart technology to take care of your low-complexity cases?

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Voice-based chatbots – a revolution in customer relations

While phone is still the most important channel for customer service, voice-based chatbots represent the holy grail of customer service automation, enhancing customer experience to the latest digital standards and delivering a rapid return on investment.

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Happy agent, loyal customer

If you want customers to love your brand, your employees must love it too.

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Capgemini (Prosodie) has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe (October 2018).

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Why people trust Odigo

Malakoff Médéric Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.

OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.

KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.

Odigo thinking

The difference between an average company and an exceptional company is the difference between a company that answers your call and a company that answers your question.

People watch ads for brands they like, but they buy from brands they trust.

90% of possible solutions to a problem won’t work. Expertise is knowing at a glance which 10% to start exploring.

The most powerful car in the world is no good to me if I can’t open the door.