Enterprise cloud contact center

Odigo, a visionary team shaping tomorrow’s CX!

Odigo has been named a visionary in the very first global Gartner Magic Quadrant for Contact Center as a Service report. As the only European company recognized for its innovative CCaaS solutions alongside established vendors, Odigo’s increased presence on the world stage will deliver enhanced communication capabilities to international clients looking to elevate their customer experience. Download your complimentary copy of Gartner’s latest market research to learn more about Odigo’s open, robust omnichannel solutions, along with valuable CCaaS industry insights.

3 steps to becoming an agile contact center

3 steps to becoming an agile contact center

Leading brands understand how vital it is to be proactive, adaptive and flexible. In today’s fast-changing world, this means providing customers with convenient, effective and personalized customer support. For large organizations, implementing an agile contact center does not just resolve customers’ issues but enhances a brand’s reputation and drives growth.

Read the article
3 ways artificial intelligence enhances customer experience

3 ways artificial intelligence enhances customer experience

Rewarding customer experience (CX) is much more than a series of brand-customer interactions; ¬it is what customers crave and what successful organizations deliver. In a world of rapidly evolving technology, rising customer expectations and tighter budgets, artificial intelligence (AI) can efficiently enhance customer experience in cost-effective ways. Read on to learn three AI strategies contact center managers should prioritize as the means to improving CX.

Read the article
Contact centers post-COVID-19 will change – here’s how

Contact centers post-COVID-19 will change – here’s how

What will be the short and long-term impact of COVID-19 on organizations’ operations? Does this challenging time provide an opportunity for contact center managers to implement needed changes that have been put on the back burner? Find out which three crucial components will shape contact centers moving forward.

Read the article

Recognitions

Gartner recognition

Odigo has been positioned as a Visionary in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS) - November 2020.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  

Why people trust Odigo

Malakoff Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.

OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.

KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.