Enterprise cloud contact center
Odigo helps big organizations connect with individuals. It’s an omnichannel contact hub that cultivates the value in every conversation – building happy, productive relationships between your people and your customers.
Equipped with unique personalities, chatbots use speech and playful content to entice with their conversation and instill a sense of comradery with consumers won over by self-service... at least in theory! Today, the time has come to confront promises with reality.
Though the phone channel is still the preferred mode of communication, the chatbot is the future. The conversational agent has become a channel in its own right. To ensure it is integrated in line with your customer relationship strategy, the key is to get the right support.
If you want customers to love your brand, your employees must love it too.
Capgemini (Prosodie) has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe (October 2019).
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Malakoff Médéric Humanis is a French mutual society specialising in supplementary retirement products. The company's products protect over 10 million members, or one in four of the French workforce.
OUI.sncf is the official European distribution channel of the French national railway company (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe.
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.
