Call & Contact Centre Expo wrap up 2022

Odigo was busy at the ExCeL again this year with presentations, a bustling stand, demos, a missing-piece competition and plenty of team spirit. Here are the key moments from the event that we’d like to share with you.

Six ways to improve CX using AI in your contact centre

Presented by Marcus Hickman from well-known market research agency Davies Hickman. Our first sponsored presentation was a practical new look at some of our AI for CX survey findings. Focussed on answering top contact centre questions surrounding AI the research was used to highlight the most appealing applications, the ways AI can improve CX and much more. If you missed out you can view the recording here.   

AI & Automation: the missing piece of your contact centre?  

Odigo’s Richard Holland and Salesforce’s Simon Kelly used real examples from successful organisations to ground their presentation in contact centre reality. When investing in AI and automation, value and maximising functionality are top priorities. This is especially true when, in a world of intense competition, modernising service needs to be on-point so as not to alienate customers. For all the advice and use cases watch the recording here.

It was great to be back meeting with existing and new customers in person to discuss and demonstrate the value of the Odigo solution.

Melissa Cowdry | UK Field Marketing Director

Fun, games and food for thought

Thank you to everyone who visited our stand and got involved in our competition, check out all the missing piece photos on LinkedIn. It proved to be a great conversation starter for brilliant insights from guests and visitors.