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Odigo presents Salesforce at Expo 2022

22 November 2022
London ExCeL
United Kingdom

WATCH: AI & Automation: the missing piece of your contact centre?

The Call and Contact Centre Expo 2022 joint presentation 

Looking for some practical guidance to get the most value from your digital spend? Odigo’s Richard Holland and Salesforce’s Simon Kelly were on hand at Expo with advice and use case examples, watch the replay.      

Discover how successful organisations are utilising automation within the contact centre to drive efficiencies and cost savings while staying productive and meeting/exceeding customers expectations. 

  • Discover the latest market trends in AI and automation.
  • Gain practical guidance on how to automate processes. 
  • Inform your digital spend to get the most value with the right solutions.
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Want to see the research first-hand?

Odigo and Davies Hickman have partnered for the 3rd consecutive year to get unique insight into how EU business leaders perceive the role artificial intelligence (AI) can play in the contact centre. The most important highlights from this survey are presented in a three-part eBook series.

eBook 1: How AI is changing EU businesses

The first eBook looks in-depth at where EU businesses stand on AI for CX now and what has changed since last year.

eBook 2: NLP challenges in the contact centre industry

Natural language processing (NLP) enhances understanding, harvesting detail and context from speech and text.

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