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The Call and Contact Centre Expo 2022 joint presentation
Looking for some practical guidance to get the most value from your digital spend? Odigo’s Richard Holland and Salesforce’s Simon Kelly were on hand at Expo with advice and use case examples, watch the replay.
Discover how successful organisations are utilising automation within the contact centre to drive efficiencies and cost savings while staying productive and meeting/exceeding customers expectations.
Odigo and Davies Hickman have partnered for the 3rd consecutive year to get unique insight into how EU business leaders perceive the role artificial intelligence (AI) can play in the contact centre. The most important highlights from this survey are presented in a three-part eBook series.
The first eBook looks in-depth at where EU businesses stand on AI for CX now and what has changed since last year.
Natural language processing (NLP) enhances understanding, harvesting detail and context from speech and text.
More than 50 customers use the Odigo for Salesforce integration. To learn how more about Odigo’s open platform, contact a specialist today.
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