Premium dashboard

Integration done by Odigo

With Premium Dashboard, Odigo provides tailor-made dashboards to monitor customer service activities. It is packaged as a complete end-to-end service, covering scoping, design, implementation and run. Based on the Qlik Sense Technology dashboards ensure high-level performances and convenient user interface.

Benefits

Reliable data for reporting & analysis
Customized views of customer service activities
Transform raw data into learnings & actions
Interactive dashboards to take advantage of your interaction data
Available on any devices through design responsiveness

Features

Data sources

Multi-channel, 360° view and customer journey. External data integration capability

Filtering

Define and adjust the analysis perimeter, navigate through dimensions to explore your data and drill-down to the most granular level

Graphical analysis

Quickly find your way through data, compare KPIs and find correlations, watch the evolution over time

Data Segmentation

Define who can access to which dashboard and data

(Private / Public) Bookmarks

Save selected dimensions as bookmark to save time in your daily monitoring

Export and Storytelling

Exportable dashboards, KPIs and charts (as .xlsx, .jpeg, or .PDF) and PowerPoint document generation (with charts and comments integration)

Media

Exemple of FCR tracking

Exemple traking FCR against call duration

Dashboard overview

Typical exemple of activity overview

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