Logepal

Integration done by partner

Published by Activeo, Logepal is a real-time performance management solution. It displays all telephone and business indicators on Wallboard and Dashboard. It offers the possibility of triggering visual alarms based on predefined objectives and critical thresholds, allowing abnormal situations to be identified, displayed, and dealt with.

Benefits

Monitor instant activity load via a real-time data connector (connected to Odigo, CRM, etc.)
Optimize the use of avaable resources
Manage priorities
Coordinate everyone’s actions
Achieve productivity and service quality goals
Communicate production information

Features

DISPLAY WALLBOARD/DASHBOARD

Wallboard display on TV OR Agent/Supervisor desktop dashboards OR Multimedia wallboard for internal and external communication.

PUSH ALERTS | PROVIDE FEEDBACK

Based on indicators defined and on a threshold defined. Logepal can sent a push mobile notification or a push mailing or even display a scrolling message on screen. Manager can also scheduled messages to display on screen for the coming week.

GAMIFICATION OF ACTIONS

Animate and challenge your teams graphically in a fun atmosphere.

MULTIPLE DATA SOURCE

Experiences with Logepal data connectors allowing to display the health of its application assets (Jira, ServiceNow), Client information (Salesforce), Internal data (SqlServer, Oracle, Postgre, Csv file…), Odigo contact center datas (Kpi…).

MULTIPLE TYPES OF CHART

MOBILITY SOLUTION

Logepal is availabe on Google play and App Store.

Media

Create your scenario

You can create several pages to display different type of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used : Videos, images, integrated timeline within a page.

Data Connnectors Experience

Our connector with mutliple data source gives a 350° view of your contact center activities.

Type of visualisation

All type of visualisation can be customised with the graphic chart of the organisation. Two different data source into one line chart can be displayed (for example : forecast and realised datas)

Gamification

Animate and challenge your teams graphically in a fun atmosphere.

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Presentation video of the Logepal solution

Manage the quality and performance of your customer service, motivate your teams and get your messages across. Interfaced with all multi-channel, telephony, CRM and ITSM solutions on the market, the solution gives you a dynamic, personalized 360° view.

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