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Agentic AI – Autonomous AI Agent for Your Customer Journeys

Capable of solving the majority of customer requests by itself, AI agents automate your customer relations at scale while offering smooth and personalised experiences. With Odigo you can plug-and-play with a platform that integrates with your existing systems for easy implementation.

More than just AI — an autonomous agent serving your customers

Unlike traditional callbots, your AI agents are able to act autonomously: they understand, decide, and execute real tasks.

Your organisation thus benefits from robust, scalable automation that reduces the workload on your teams and improves customer satisfaction.
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A simple, secure, and effective solution

  • Frictionless deployment: your AI agent is plug-and-play and installs quickly. It is compatible with your existing solutions.
  • Designed for business use: your teams can administer and supervise without technical skills via a single interface.
  • Scalable: capable of handling large volumes of interactions, regardless of your industry.
  • Enhanced security and responsibility: hosting in Europe, openness to market LLMs, and precise control over agent behavior.
  • Continuous service: available 24/7 via voice, chat, email, or messaging apps for consistent experiences.

When the autonomous agent makes every conversation more natural

With Agentic AI, the customer journey gets simplified:
NLU Qualification
No repeated questions

The AI agent remembers the information to adapt the customer journey.

Source-based responses

The AI agent learns from your company’s documents to deliver quick answers.

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Immediate personalisation

The experience adapts to the channel and to customer behaviour.

Common queries answers

Order tracking, accessing account information, password reset…

The results speak for themselves

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Time saved on comms and post-processing

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Faster transfers and qualification of calls

Take action today

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  • Offer your customers an intelligent, fast, personalized experience with Agentic AI. Reduce wait times, improve satisfaction, and grow your business.
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FAQ

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What’s the difference from Agent Assist?

Agent Assist supports your agents, whereas Agentic AI acts autonomously and executes tasks directly.

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Do I need a contact centre management solution?

No. The AI agent can be deployed independently. But it also integrates natively with Odigo’s CCaaS offering.

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What are the benefits for my business?

Smoother customer journeys, faster handling of requests, and enhanced customer satisfaction across all sectors.

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