Instantly visualise KPIs such as the number of calls in queue and response rates, to respond quickly to fluctuations and maintain peak performance. 

Seamlessly integrate data from external sources like social media, CRM, and sales tracking to gain a comprehensive, contextualised view of the customer experience.

Powered by the cloud, Odigo Wallboard extends to other departments such as marketing and quality, wherever they are, fostering a customer-focused perspective across the organisation.

Empower agents with greater autonomy and visibility by allowing them real-time access to their own performance metrics, motivating them to meet and exceed their goals.

With an extensive library of graphic elements, personalise your dashboard to monitor the metrics you need and create custom widgets for more effective decision-making and management.

Analyse data to identify areas for improvement within your customer service processes. By making proactive adjustments, you can anticipate potential issues and provide a smooth, seamless customer experience. 

Our expert consultants are here to help you make the most of Wallboard. Their expertise will ensure you display the most relevant metrics for your operations, helping you maximise your contact centre’s efficiency.