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Customer’s voice Sphinx Declic Sphinx Declic is a web solution used for online surveys. User-friendly, efficient and open, it seamlessly integrates all survey functions – from survey design to Web/SMS collection and shared analysis – and delivers fast and dynamic results. All online, all in one. Solution page

Customer’s voice Sphinx iQ 3 Sphinx iQ 3 is the leading solution for the collection, quantitative and qualitative analysis of your data and data visualization in order to maximize the benefits of your research and better guide your decisions : Listen to your customers, employees or partners, Give meaning to your quantitative and qualitative data, Communicate about your impactful results Solution page

Security & Operations SSO SSO (Single Sign On) enables users to authenticate with a single user ID and password to any component. Once logged in, he can access service without re-authenticating. On top of that, Odigo Suite allows to delegate authentication to a third party using SAML (Security Assertion Markup Language) protocol. Solution page

Teams engagement Timesquare WFM Workforce, Schedules and Time Management: your collaborative and smart tool (Re)Organize the life of the company around optimized daily schedules offering the best balance between employee engagement and customer experience. Do not compromise between performance and legal compliance. Solution page

Teams engagement Verint Workforce Engagement With Odigo CCaS, benefit from Verint’s Workforce Engagement (WFE) solutions to improve overall performance. Turn your agents into ambassadors with Verint Quality Management application. Raise your productivity and offer more convenience and flexibility to your agents with Verint Workforce Management application. Solution page

Security & Operations Voice Biometric Authentication Veridas revolutionizes call center authentication with real-time voice biometrics. Introducing our cutting-edge voice-based speaker recognition solution with our text and language-independent 3-second audio verification. Rated by NIST as the best commercial biometric engine globally, it includes voice authenticity verification for superior fraud prevention. Solution page

Teams engagement Webcoach Quality Monitoring Webcoach is a contact center cloud quality monitoring solution for coaching and training of your agents. It allows users to evaluate Odigo recordings and other interactions based on customizable evaluation forms. It provides an effective quality management tool to improve quality of agents, drive performance & increase customer satisfaction. Solution page

AI & Analytics Wikit The Wikit chatbot digitalizes the support of private companies and public organizations by answering users’ questions ! Solution page

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