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Teams engagement Hubicus Quality Monitoring Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform Solution page

AI & Analytics IBM Watson Odigo omnichannel bot can seamlessly integrate IBM Watson advanced conversational AI to support customer self-service. The openness of Odigo’s platform enables infusing the latest AI capabilities from IBM into Odigo’s leading CCaaS solution. Solution page

AI & Analytics InboxCare by Golem.ai Solution page

Teams engagement Logepal Published by Activeo, Logepal is a real-time performance management solution. It displays all telephone and business indicators on Wallboard and Dashboard. It offers the possibility of triggering visual alarms based on predefined objectives and critical thresholds, allowing abnormal situations to be identified, displayed, and dealt with. Solution page

Telecoms Microsoft Teams connector Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector. Solution page

Security & Operations Nuance Gatekeeper Gatekeeper helps companies improve experiences, lower operational costs, mitigate fraud losses, and protect the brand through secure, seamless biometric authentication and intelligent, proactive fraud detection. With over 600 million biometric prints, Gatekeeper secures over 8 billion customer engagements and prevents more than $2B in fraud losses annually. Solution page

Security & Operations Odigo Record Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress. Solution page

Telecoms Odigo Telecoms Odigo is a telecom operator, having interconnection agreements with 20+ operators such as BICS, BT, Telefonica, Orange, Bandwidth, Gamma, Colt, PCCW to ensure coverage in 110+ countries, providing all kind of numbers, traffic collection and termination, SIP Trunk capabilities with our data centers. Solution page

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