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Teams engagement 2MARES Workforce Engagement 2MARES is the leading Workforce Engagement Management (WEM) solution in the Spanish and Latin-America market. 2MARES is an all-in-one WFM and QUALITY MANAGEMENT solution fully integrated with Odigo CaaS and Salesforce. The AI-powered Team Productivity solution has been awarded as the best Tech Company of the year at the 2023 Platinum Contact Center Awards. Solution page

AI & Analytics Allomedia speech recognition Your Odigo Contact Center as a Service solution can now benefit from Allomedia automatic speech recognition capabilities. Allomedia is an ultra-specialized, European partner, ensuring best in class performances for specific speech processing use cases. Solution page

AI & Analytics Amelia Solution page

AI & Analytics Awaken Intelligent Agent Solution page

Channels DialOnce Visual IVR DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel. Solution page

CRM & BPM Dynamic Call Scripting A low code/no code solution for the mapping of business processes that accompany a customer interaction from start to finish guiding the agent flexibly to the best and most effective outcome whilst capturing information in the process. It includes an intuitive visual design environment and can be used to create adaptive unified agent desktop applications Solution page

AI & Analytics Google CCAI Odigo Omnichannel Bot benefits from Google’s groundbreaking CCAI technologies to provide the conversational experiences customers expect with state-of-the-art transcription accuracy and high-fidelity speech, to meet your customers globally. Solution page

AI & Analytics Google Dialogflow Odigo Omnichannel Bot benefits from Google Dialogflow CX’s Natural Language Understanding capabilities to provide the conversational experiences customers expect. The openness of Odigo’s platform allows leveraging the latest AI innovation from Google Cloud, while benefiting from an end-to-end, leading CCaaS solution. Solution page

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