The Inner Circle Guide to AI-Enabled Agent Assistance 

Why is supporting agents with AI so critical? 

• While the proportion of inbound interactions via live phone channels has seen a decline, it appears to be stabilising, live calls will continue to be the dominant channel.      
• Agent effort is still very high; 40% of contact centre agents (on average) use 4 or more applications during a call. 
• AI is not valued because of its ability to replace agents; professionals unanimously agree AI will be used to support agents.

Massive AI potential lies in the concept of marginal gains, where even minor optimisations at each step of an agent workflow adds up to unparalleled improvements. With AI-powered insights and strategies at their disposal, agents can exceed expectations, personalise experiences, and boost revenue growth.

What can you expect in the Inner Circle Guide to AI-Enabled Agent Assistance?  

• Use case examples 
  Discover the most promising applications and how AI is already being leveraged to assist agents.  
• Implementation tips 
  Apply actionable strategies and avoid pitfalls armed with the insights in this report.  
• Vendor insights  
  Find out from providers where the strengths of AI solutions lie and how they can make a difference to your contact centre today.  
• Relevant data  
  Discover current norms, emerging trends and how other professionals are gearing up to utilise AI to outperform their competition.  

To download the report and unlock the full potential of your contact centre agents with AI, please complete the form.