AI in UK Contact Centre Verticals: Utilities

Take control of utilities sector CX, with AI

AI adoption in utilities has been on par with other industries, but a larger proportion of companies—30% compared to 21% industry-wide—still have no plans to adopt it. With customer perception poor, calls lasting 8-9 minutes, and AI applications extending far beyond self-service, it’s worth considering whether this is the right decision. 

The utilities sector also has a unique channel profile, in ContactBabel’s AI in UK Contact Centre Verticals: Utilities, supported by Odigo, you’ll and discover how AI can optimise these channels for greater efficiency and customer satisfaction. 

Download the full report to learn how to:

✅ Shorten call durations with AI-enabled call routing, voice isolation, and post-call wrap-ups

✅ Boost self-service uptake by optimising digital channels with AI, from callbots to chatbots

✅ Engage younger customers better with AI-powered emotional cues, sentiment analysis, and personalised interactions

✅ Gain a competitive edge by using AI to enhance customer experience and stay ahead of other utilities companies

✅ Leverage your unique channel profile by using AI to optimise both telephony and digital channels for improved performance

Be sure you’re making the right decision about AI. 

Complete the form below to download the full report and explore how AI can transform your utilities contact centre.

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