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2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS is available:
91% of customers recommend Odigo* 
 

Odigo is one of 12 CCaaS providers analysed in this customer-driven report from Gartner®.

*The results are based on 23 reviews as of January 2025.

“Voice of the Customer” is a document that synthesises Gartner Peer Insights reviews into insights for buyers of technology and services

We believe Odigo is building momentum through customer trust

One of the few European providers included in the report, we feel Odigo’s performance in this year’s report demonstrates a strong foundation in the eyes of its customers. After we independently calculated the average scores featured in the following areas of the report, we found Odigo to be on-par or above average. *The results are based on 23 reviews as of January 2025.

91%

Willingness to reccomend*

4.6/5

Deployment experience*

4.6/5

Product capabilities*

Access the full Report to view:

✅ The Gartner® Peer Insights™ quadrant with 12 CCaaS vendors

✅ Each vendor’s ‘Willingness to Recommend’ score

✅ Overall star rating histogram (1 to 5 stars)

✅ Detailed ratings by category

✅ Customer breakdowns by company size, industry, and region

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Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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