2025: CX in UK Utilities Report

Coaching conscious consumers in Utilities

Caught between hard times and high ideals, UK utility contact centres face the challenge of rallying customers behind bold, long-term agendas—even when trust is in short supply.

Which CX strategies will support the vulnerable and empower consumers to take control of their energy needs now and in the future?

This Odigo Report delves into the pressing challenges and effective approaches that customer experience leaders in Utilities can undertake in 2025 to rebuild connections with their clients for a collaborative, greener future.

Discover how to coach customers through the coming energy transition by:

✅ Building Trust with reliable, transparent service

✅ Boosting Engagement through seamless omnichannel strategies

✅ Creating a Culture of Care with targeted AI innovations

Complete the form to download your copy of the Odigo CX in UK Utilities Report.