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Retail contact centres are industry leaders in omnichannel adoption. However, as innovation accelerates and new trends emerge rapidly, it can be challenging to distinguish between core strategies that truly enhance the customer experience and additional features that, while impressive, may offer less practical value. The Odigo CX in UK Retail report will help you prioritise the fundamentals that deliver real impact.
✅ Rediscover why quality service counts
✅ Learn how to scale the most crucial strategies
✅ Focus on best practices that yield measurable results
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