Market trends & analysis Archives

Data Security The Case for European Sovereignty in Contact Centre Tech

Bart Cruyt

July 17, 2025 · 3 min Read Read more

3rd party integration, Agent Experience Odigo x Salesforce Service Cloud Voice: Partnership enhances customer experience

Thibault Gilardoni

May 1, 2025 · 4 min Read Read more

Customer Experience How to improve operational efficiency with AI call summaries

Nicolas Marcoin

April 29, 2025 · 5 min Read Read more

Customer Experience Loud and Clear: Why Call Quality Is Still a CX Differentiator

Agam Kohli

April 14, 2025 · 5 min Read Read more

Customer Experience Insights from CCMA Connect: What Does Great CX Look like in 2025?

Agam Kohli

March 27, 2025 · 4 min Read Read more

Customer Experience Digital channels: A performance lever for customer relations

Sylvain Mauguard

March 7, 2025 · 2 min Read Read more

Artificial Intelligence, Customer Experience AI is transforming instant messaging in customer service

Nicolas Marcoin

December 12, 2024 · 3 min Read Read more

Customer Experience, Performance and Operational Efficiency Odigo Quality Monitoring: An enhanced solution for contact centre excellence

Thibault Gilardoni

November 26, 2024 · 4 min Read Read more

Customer Experience, Public Sector Cost efficiency in public services: The role of CCaaS in budget optimisation

David Mason

November 25, 2024 · 9 min Read Read more

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