Call & Contact Centre Expo: What’s new in 2022

Established and trusted, the Call & Contact Centre Expo is a multi-functional event for contact centre professionals who expect to have their time well-spent. It’s about keeping in touch with industry trends, recalibrating to changing customer expectations and technological possibilities, checking out providers and establishing networks or reconnecting with industry professionals.

Why attend?

Competition is driving differentiation. Contact centres need to exceed industry norms and stay ahead of their competitors because failing to meet customer expectations quickly undermines loyalty. Events like Expo can help to visualise where your contact centre is heading so each step to improve, develop or invest leads logically to the next.

Odigo will be there

We’ll be there at booth CC-G30. It’s not just an opportunity to meet people face-to-face, we’re looking forward to sharing insights and gathering perspectives. Come along and let us know about the pain points and challenges you’re facing. The experiences of colleagues in the field help highlight new ideas and trends that will shape or inspire the next wave of contact centre advances. At such a huge event there’s bound to be at least one emerging topic or fresh set of data that can make a difference to the way we all work. 

In the spirit of everyone having something to contribute we are sponsoring two presentation slots on the agenda this year both on Tuesday 22nd:

• Six ways to improve CX using AI in your contact centre
  The presentation will be by Marcus Hickman from well-known market research agency Davies Hickman
  • 12:30 – 13:00 in the Connected Contact Centre Theatre 
  • A practical new look at some of our AI for CX survey finding
• AI & Automation: the missing piece of your contact centre?
  Odigo’s Richard Holland and Salesforces’s Simon Kelly present a look at automation use cases in successful organisations.  
  • 14:00 – 14:30 in the Keynote Theatre

There’s plenty more on offer

You may have a specific goal or project in mind when attending Expo and the themes for 2022 may hold the keys to actualising them: 

• Connected contact centre
  Communication and conversations need to continue across channels, platforms and geographical boundaries, this year discover the best processes to achieve just that.
  
• Contact centre technology
  Developments for hybrid work and AI-enhanced customer service are everywhere but what’s relevant right now and how can you implement it in your business? 

• Customer satisfaction lab
  How can you create experiences customers remember for the right reasons and empower agents to provide the right levels of care regardless of channel?
  
• Future of the contact centre
  The pace of change seems relentless how can you modernise and keep up with processes and technology? Get insights into what may be on the horizon. 

• Employee engagement
  Agents are the heart of a contact centre, the key to customer satisfaction and a performance driver. What can be done to engage and retain valuable employees? 

• Keynote topics
  The place for our unmissable set of presentations by industry experts. Prevalent themes like social media and mental health are on the agenda. As is our second presentation of the event.

Come and see us on stand CC-G30 

We’re hoping to fill our time at Expo with conversation. Not only do we have meeting slots and demos, to show you why we’re passionate about our solution, we also have an interactive competition. 

Find your way to us for some complimentary swag but there’s a catch, something is missing. Intrigued? We’ll help you find the missing piece. Once completed, you can be entered into an Apple goodies prize draw. While you’re with us take the opportunity to ask us your questions or suggest the topic for our next blog ‘I wish tech companies would talk about ……’ 

Interested in a conversation or a demo?