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Odigo recorded €41 million in sales during Q1 2025, a strong start to the year that keeps us on track to meet our full-year targets. This performance reflects sustained commercial momentum and continued trust from customers across all regions.
Customer satisfaction rose significantly, reaching 83%, improving from the previous year and showcasing our teams’ strong commitment to delivering a high-quality customer experience. Sales also outperformed expectations, with Q1 order intake exceeding the initial budget by more than 25%.
The quarter saw several commercial and operational successes across priority sectors:
These achievements continue to strengthen our position in high-value markets.
Odigo is continuing to invest in transforming customer relationships. This quarter, customers began migrating to version 2025.a, which includes a wide range of new features:
Additional enhancements include CX Studio, our new standalone IVR management interface, improvements to the agent console, and upgraded reporting and real-time monitoring. These innovations were showcased through webinars held in French, English and Spanish, attended by over 120 customers. As part of our commitment to strengthening indirect sales channels, Odigo has also announced a new strategic partnership with GROSC, a Dutch specialist in contact centre solutions. This partnership aims to accelerate the adoption of Odigo’s high-quality European CCaaS solution in the Netherlands and Belgium.
Odigo is a global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer in the French customer experience market and now a leading player in Europe, Odigo has been supporting more than 250 large enterprises across 100+ countries for nearly 40 years.
Driven by a deep sense of professionalism, pragmatism, and innovation, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the highest voice quality (MOS) in the market. Our experts help both private and public organisations select and deploy the best customer engagement models and AI solutions to maximise performance and satisfaction.
Momentum grows as milestones are reached. The first half of 2025 highlights Odigo’s strong growth, powered by the dedication and collaboration of all our teams.
Odigo is one of the few European vendors analysed in this trusted Gartner® Report
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