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With €10.8 million in bookings recorded, representing 112.5% of the half-year target, the first half of 2025 confirms the strength of our commercial trajectory. Odigo continues to make progress in the adoption of AI in contact centre technologies, with 17 significant new projects signed in the second quarter of 2025. Odigo also signed two new strategic indirect distribution partnerships with MásOrange and Kawaru Consulting, strengthening its ability to address European markets with solid local support. This strategy is part of the development of a commercial model extended across all our geographies via distribution and integration partners, complementing our technological partnerships.
According to the Gartner® Voice of the Customer for CCaaS report published on 10 June 2025, 91% of customers say they would recommend Odigo to their peers. This international recognition is testament to the quality of our services and the commitment of all our teams to delivering a high-level customer experience, which is reflected in the authentic feedback from end users. Read the full Gartner® Voice of the Customer for CCaaS report here.
The second quarter saw a number of customers benefit from innovative new services that go beyond the traditional scope of CCaaS: optimising sales lead management, effectively measuring the impact of outbound call campaigns, and creating more direct and effective links with customers and prospects. Our customers appreciate the flexibility of our platform, the richness of our reporting, our capacity for functional evolution, and our position as a technology partner.
Major projects included the deployment of the latest Odigo CCaaS platform to 12,000 agents to one of the biggest public sector contact centres in Europe, with the rollout of our new version of the CCaaS platform to all 12,000 of its agents. This update gives them access to enhanced features, paving the way for ongoing innovation in their customer experience. At the same time, a dozen other significant projects were deployed in the last quarter in a variety of areas and sectors, both in France and internationally. Examples include: an AI voicebot for product information in consumer credit, an adaptation of customer journeys in retail banking to comply with accessibility regulations, and a voice assistant for breakdown services in insurance. These projects demonstrate Odigo’s flexibility in supporting multiple concrete use cases.
Launched in June, the Odigo Essential offering targets companies with more than 50 contact centre agents, with a strong promise: full deployment in six weeks.
Designed for organisations seeking simplicity, responsiveness and performance, Essential is based on a pre-packaged, easy-to-activate configuration and a step-by-step support process. It allows teams to stay focused on their core business while modernising their customer experience.
The key benefits include a secure cloud solution that is natively integrated with CRM systems, voice-centric and scalable to digital channels, simplified operational management, controlled costs and a rapid return on investment. The offer starts at £35 per user per month, making a professional solution accessible to medium-sized organisations. This offer is also available through our network of distribution partners for local, tailor-made deployment.
Meanwhile, adoption of Odigo’s AI Orchestrator continues to accelerate. In Q2 alone, four customers finalised implementations to streamline omnichannel journeys and automate intelligent processing. In total, nearly 20 customers now leverage Odigo AI in their customer journeys.
The 2025.a version of Odigo CCaaS, rolled out this half-year, further enhances capabilities with new features such as AI-powered conversation assistance for agents.
In June, Odigo hosted the second Odigo Community session of 2025, bringing together nearly 40 companies to discuss customer relationship trends and share best practices. Thank you to all the participants for the rich discussions!
As part of its CSR commitments, Odigo also completed an infrastructure rationalisation project that reduced electricity consumption by 16%, underscoring its focus on energy efficiency and sustainability.
This first half of the year illustrates Odigo’s ability to support customers in modernising their customer experience.
Our vision of the market, supported by analysts, is based on a clear segmentation between the needs addressed by traditional CCaaS (efficiency, availability, performance and optimisation through AI) and those addressed by CXaaS (extended use for all customer-facing services, advanced software integration and AI-driven innovation). This differentiated approach allows us to respond in a targeted manner to the specific expectations of each customer segment.
With an offering tailored to market demand, incorporating AI, satisfied customers and collective momentum, we are approaching the second half of the year with ambition and rigour.
Odigo is a global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer in the French customer experience market and now a leading player in Europe, Odigo has been supporting more than 250 large enterprises across 100+ countries for nearly 40 years.
Driven by a deep sense of professionalism, pragmatism, and innovation, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the highest voice quality (MOS) in the market. Our experts help both private and public organisations select and deploy the best customer engagement models and AI solutions to maximise performance and satisfaction.
Odigo is one of the few European vendors analysed in this trusted Gartner® Report
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