Odigo Q3 2025 Results

Following the publication of our results for the first half of 2025, which highlighted Odigo’s solid commercial trajectory and growth driven by the commitment of our teams, we are continuing on the same path.

Following a strong first half of 2025, Odigo has continued its momentum into Q3, driven by sustained customer trust, accelerated AI adoption and disciplined operational execution. This quarter can be summed up in six figures — each offering a clear signal of where our business stands today and where it is heading next.

€20 million renewed in the United Kingdom

In the United Kingdom, customers have renewed their confidence in Odigo, with a total of €20 million in contract renewals.

This figure illustrates the strength of the relationship built up over the years with these organisations, as well as Odigo’s ability to remain a partner of choice in a demanding competitive environment. This renewal confirms the relevance of our offering and our support in a strategic territory.

250 projects delivered since the beginning of the year

Since the beginning of the year, 250 projects have been delivered for our clients. This represents a high rate of production launches, migrations, journey developments, and deployments by country or entity.

Behind this figure are all of our Delivery, Customer Success, Professional Services, Support and Product teams, who work together to meet our clients’ needs. A clear trend is emerging: more and more of these projects are integrating artificial intelligence into customer journeys, whether to optimise inbound flows, improve management or automate certain interactions. This demand is consistent with what we are seeing in the market: AI is becoming an expected standard in contact centres.

100 customers and prospects met at events

Around 100 customers and prospects were met during various events over the period: trade shows, industry conferences, AFRC meetings, Odigo Community events, partner events, etc.

These face-to-face meetings remain an essential complement to daily interactions via video, telephone or email. They enable us to:

• Build clearer understanding of organisational priorities (simplification of processes, AI, sovereignty, security, cost optimisation),
• Compare our product roadmap with expectations in the field,
• Strengthen trust, particularly in regulated sectors and large accounts where decisions are made for several years.

This figure of 100 qualified contacts represents a high level of proximity to key contacts: IT decision-makers, business lines, customer experience, but also integrators and technology partners.

5 new AI features

The year 2025 marks a significant acceleration in AI, with the launch of five new features integrated into the Odigo platform:

• AI FAQ Agent: to automatically answer frequently asked questions from customers using a knowledge base.
• Self-service AI Agent: to enable customers to carry out a series of simple tasks themselves, without involving an advisor.
• AI Search Assistant: to facilitate the search for relevant information, both for agents and customers.
• Plug&Play AI Voice Agent: to automate and streamline some voice interactions with a ready-to-use AI agent.
• AI Analytics: to better leverage contact centre data and inform business decisions.

Together, these building blocks strengthen our ability to automate and enrich customer journeys, while providing operational teams with greater visibility into performance and service quality.

387 CSR challenges completed and a donation to the Imagine Project

During European Sustainable Development Week, Odigo employees took on 387 challenges (mobility, digital sobriety, everyday actions, solidarity, etc.).

Beyond the numbers, this mobilisation transformed a period of awareness-raising into a concrete collective commitment. Each challenge completed contributed to a donation to the NGO Le Projet Imagine, which works to create a movement of citizen engagement in favour of a more just, inclusive and sustainable society, combining inspiring films and programmes to encourage action. ( Le Projet Imagine )

This choice of partnership is in line with our desire to support initiatives that empower people, particularly young people, to take action on issues of social cohesion and sustainable transition.

0 major security incidents since the beginning of the year

Since the beginning of the year, there have been zero major security incidents on our platform.

This indicator is particularly important for our customers, especially in regulated sectors (banking, insurance, public sector, etc.). The European DORA (Digital Operational Resilience Act) regulation, applicable since 17 January 2025, strengthens requirements for IT risk management, major incident reporting and resilience testing for financial players and their ICT providers.

In this context, having zero major incidents is not an end in itself, but it sends a strong signal: the ongoing efforts of our Security, Operations and Product teams to strengthen resilience, alerting and prevention are paying off. It is also a key argument in discussions with our customers subject to DORA, who must be able to demonstrate that their service providers contribute to their own operational resilience.

In summary

These six figures – €20 million in renewed business in the United Kingdom, 250 projects delivered, 100 customers and prospects met, 5 new AI features, 387 CSR challenges completed and 0 major security incidents – outline a clear trajectory:

• Renewed confidence in a key market
• Intense project execution
• Structured acceleration in AI
• A concrete commitment from teams to sustainable development issues
• A robust and secure platform