Odigo Announces Strategic Partnership with 186Kloud in the UK

Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS), has announced a new strategic partnership with 186Kloud, a UK-based specialist in cloud communication and customer experience technology. The collaboration marks another strong milestone in Odigo’s growing partner momentum in the UK, following the relaunch of its Partner Programme earlier this year.

This new partnership further strengthens Odigo’s expanded UK market strategy this year, which includes the introduction of Odigo Essential (its mid-market CCaaS offering) and CXaaS (Customer Experience as a Service) solutions designed to deliver greater flexibility for organisations with evolving customer service needs.

As part of the agreement, 186Kloud will offer Odigo’s recognised CCaaS and CXaaS platforms within its customer experience portfolio — enabling UK businesses to modernise how they manage customer interactions across voice, digital and AI-powered channels. Together, the organisations combine Odigo’s enterprise-grade, secure and compliant contact centre solutions with 186Kloud’s strong consultancy and implementation expertise.

This partnership also comes at a significant moment for Odigo, following its recent acquisition of Akio, a move that reinforces Odigo’s commitment to innovation and strengthens its CX capabilities across Europe.

Commenting on the partnership, Stéphane Battiston, VP of Strategic Alliances at Odigo, said:

“Together with 186Kloud, we are accelerating our expansion in the UK by making it easier for organisations to adopt modern, cloud-based contact centre technology. This partnership reflects not only our joint commitment to delivering outstanding customer experience with agility and innovation, but also the strong momentum of our revitalised UK partner ecosystem.”

Stephen Hackett, CEO & Founder at 186Kloud, added:

“Odigo’s CCaaS and CXaaS solutions are a natural fit for our customers who need secure, scalable, and future-proof platforms to transform their customer engagement strategy. We’re excited to work with Odigo to help UK organisations accelerate their contact centre transformation.”

The partnership will focus on key industries including financial services, retail, utilities and the public sector — where delivering personalised, compliant and efficient customer service remains a top priority.